Bernadette Lynch
Downpatrick,County Down
Summary
Dedicated professional with a comprehensive skill set in cleaning protocols, guest and client satisfaction, and health regulatory compliance. Demonstrates expertise in budget management, data analysis, and project management, ensuring efficient operations and strategic planning. Adept at conflict resolution and quality assurance, with a strong focus on customer service and cultural awareness. Career goals include leveraging skills in risk management and resourcefulness to enhance organisational success.
Overview
4
4
years of professional experience
2010
2010
years of post-secondary education
Work history
Volunteer
St Patrick's Centre
Downpatrick, County Down
2023.11 - Current
- Cleaned up spaces after events, collecting rubbish, storing furniture and sanitising surfaces.
- Prepared premises and supplies for arriving guests.
- Maintained visitor and personnel compliance with rules and safety procedures, minimising liability and injury risks.
- Directed guests to correct seating locations and answered questions about facility amenities.
- Addressed group behavioural issues and promote fun, safety and inclusivity.
- Monitored crowd to proactively identify problems and keep groups under control.
- Assisted patrons with locating restrooms and concession stands.
- Identified and promptly reported security threats to appropriate personnel.
- Factored-in abilities, needs and interests of participants in development of events and programs.
Volunteer
Castle Ward, National Trust
Downpatrick, County Down
2022.08 - Current
- Prepared premises and for arriving guests.
- Maintained visitor and personnel compliance with rules and safety procedures, minimising liability and injury risks.
- Monitored crowd to proactively identify problems and keep groups under control.
- Providing visitor information and answering questions about the property
- Addressed group behavioural issues and promote fun, safety and inclusivity.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Promoting fun atmosphere and driving revenue gains.
- Care of historical artifacts
Education
Master of Arts - Public History
Queens University Belfast
Antrim 2024.09 - 2025.09
Bachelor of Arts - Joint Degree History / Archaeology
University Collage Cork
CorkNVQ Level 4 - Advice
Advice NI
AntrimSkills
- Cleaning protocols
- Guest and client satisfaction
- Creative thinking
- Microsoft Office Suite
- Inventory management
- Attention to Detail
- Cultural awareness
- Customer Service
- Cash handling
- Cultural sensitivity
- Customer engagement
- Reliability
- Cash register operation
- Computer literacy
- Guest and facility safety
Affiliations
- Genealogy
- Local History
Timeline
Master of Arts - Public History
Queens University Belfast
2024.09 - 2025.09
Volunteer
St Patrick's Centre
2023.11 - Current
Volunteer
Castle Ward, National Trust
2022.08 - Current
Bachelor of Arts - Joint Degree History / Archaeology
University Collage Cork
NVQ Level 4 - Advice
Advice NI