Bernadette Acaster

• Supported team operations by implementing protocols that improved efficiency.
• Maintained confidentiality while managing sensitive information in compliance with privacy laws.
• Promoted patient rights and dignity through advocacy efforts.
• Coordinated with trained and licensed service providers to facilitate life skills workshops for vulnerable adults.
• Liaised with families and caregivers to develop balanced rehabilitation programmes.
• Attended regular training and supervision workshops for improved service user support.
• Built positive, productive client relationships for enhanced social support.
• Responded proactively to changing circumstances for optimised service user care.
• Used assessment findings to action necessary care plan adaptations.
• Promoted independence and positive wellbeing when working with vulnerable adults and children.
• Monitored service user progress, escalating concerns for swift resolution.
• Maintained confidential case documentation in line with data protection regulations.
• Kept detailed, accurate records for well-maintained care continuity between support staff.
• Raised awareness of service by liaising and maintaining partnerships with local community organisations.
• Conducted new business assessments, producing individual support plans and risk assessments to determine scope of service.
• Observed and respected patient dignity, privacy and independence to encourage communication
• Worked with recruitment personnel to provide sufficient current and future staffing levels.
• Promoted individual wellbeing, verifying service users were safeguarded against abuse and neglect.
• Allocated suitable carer to customers and answered questions or concerns to alleviate stress or confusion.
• Adhered to health and safety requirements in all aspects of care.
• Managed and monitored branch rostering requirements of individual care teams.
• Liaised with variety of healthcare professionals, social workers and case managers to deliver highest level of care to service users.
• Matched needed service of patients to suitably qualified and experienced care workers to provide high-quality service.
• Responded efficiently to day-to-day changes in care and support packages.
• Collaborated with healthcare professionals for comprehensive patient treatment plans.
• Ensured compliance with health and safety regulations, maintaining safe working environment.
• Organised appointments with specialists to facilitate timely medical intervention.
• Maintained detailed records, ensuring accurate documentation.
• Assessed patient needs to develop individualised care plans.
• Managed staff rotas for optimal coverage during peak periods.
• Facilitated training sessions, enhancing staff competence and knowledge base.
• Monitored changes in patients' conditions, adjusting care plans as necessary.
• Conducted risk assessments regularly, minimising potential hazards in the work setting.
• Prioritised tasks efficiently, managing time effectively.
• Liaised with family members by providing regular updates on patient progress.
• Cultivated positive relationships with multidisciplinary teams to improve patient care.
• Coordinated care plans for improved patient outcomes.
• Handled emergency situations calmly, ensuring the safety of all involved.
• Advocated on behalf of patients, protecting their rights and dignity.
• Handled sensitive information confidentially, respecting privacy laws and regulations.
• Implemented protocols to enhance team efficiency.
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Mother

before doing the above roll i was a stay at home mum looking after my 2 children guiding them through growing up.