- I like to regular walks along the sea front
- I have a large family where regular gatherings are a must
- I do like to travel
- Gardening
- cooking
denise Davis
lee-on-solent,Hampshire
Summary
Experienced Care Coordinator with a proven track record in service delivery and safeguarding compliance, currently serving at Candlelight Care in Wimborne. Demonstrates expertise in care coordination, rota management, and community referrals, ensuring high standards of care delivery and patient satisfaction. Former Assistant Area Manager at Pramacare in Poole, skilled in CQC compliance, staff scheduling, and emergency response initiatives. Known for compassionate communication and empathetic listening, effectively managing sensitive information within challenging environments. Committed to enhancing care processes through continuous improvement and professional development. Coordinates care rotas, service user allocations, and daily support arrangements to maintain balanced coverage and timely delivery. Manages calls, records, and correspondence to keep communication clear between patients, families, and healthcare professionals. Protects vulnerable people through safeguarding, complaint resolution, and person-centred support planning. Delivers compassionate care coordination that supports residents, families, and care workers with clear communication and practical guidance. Implements safeguarding processes, refers clients to community resources, and liaises with professionals to maintain safe, tailored support. Upholds CQC standards through accurate record-keeping, rota control, and prompt response to urgent care needs. Administers schedules, allocates staff, and processes daily office tasks to keep care services organised and responsive. Resolves queries, manages complaints, and maintains confidentiality while supporting patients and families with empathy and professionalism. Strengthens service quality through reliable coordination, accurate reporting, and consistent communication across care teams. Compassionate Care Coordinator with comprehensive experience in managing patient care plans and liaising with healthcare professionals to ensure optimal outcomes. Expertise in coordinating resources, streamlining processes, and maintaining accurate records to support patient recovery and wellbeing. Strong communicator with talent for building trust and rapport with patients and their families. Consistently delivers high-quality care while maintaining compliance with all regulatory standards. Experienced in managing patient care plans, liaising with healthcare professionals, and ensuring seamless communication. Highly organised with knack for problem-solving and providing compassionate support to patients and families. Committed to improving patient outcomes and streamlining care processes.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Care Coordinator
Candlelight care
Wimborne
04.2013 - Current
- Allocated service users to care workers per shift, maintaining coverage balance.
- Answered inbound calls and routed questions to appropriate stakeholders.
- Processed computer work daily using Word, Excel, and email correspondence.
- Administered schedules and coordinated rotas for care workers using [software].
- Demonstrated compassion, understanding and good listening skills to enable effective communication with patients, families and care providers.
- Addressed and resolved complaints from patients and families to maintain high levels of satisfaction.
- Streamlined communication channels between patients, families, and healthcare providers.
- Verified timely care and support for residents, upholding and improving standards of care delivery.
- Referred clients to various community resources for additional support with housing, transport or childcare.
- Implemented safeguarding policies to protect vulnerable patients, reporting concerns to appropriate authorities.
- Coordinated care plans for patients by liaising with healthcare professionals, ensuring tailored support.
Assistant Area Manager
Pramacare
Poole
12.2000 - 03.2013
- Assist with diverse aspects of care support, ensuring consistent daily support.
- Conduct regular team meetings to support alignment and timely updates.
- Comply with CQC requirements, supporting ongoing regulatory standards and monitoring.
- Provide on-call availability during weekdays and weekends for urgent support needs.
- Maintained positive professional environment supporting staff coordination and customer satisfaction.
- Coordinated staff training programmes, covering learning objectives and employee skill development.
- Conduct interviews for potential care and support workers roles.
- Incorporated social care values and ethics in decision making.
- Collaborated with government bodies, recommending actions to improve welfare services and facilities.
- Promoted person-centred planning, involving service users and carers.
- Communicated with service users and colleagues, managing highly sensitive information within hostile and emotive environments.
- Updated procedures, policies and standards to drive continuous improvement.
- Coordinated emergency response initiatives for crisis situations, ensuring timely and appropriate support for affected individuals.
- Provided ongoing client support through email and telephone contact.
- Coordinated staff training, implementing workshops, seminars and mentoring initiatives.
- Managed delivery of social services supporting [location] residents with consistent coverage.
- Negotiated with service providers to secure essential services for clients at competitive rates, optimising budget utilisation.
- Engaged with families and carers, providing them with support and guidance to understand care processes and decisions.
Skills
- Care coordination
- Service delivery
- Safeguarding compliance
- Community referrals
- Rota management
- Care scheduling
- Data entry reporting
- Compassion and understanding
- Empathetic listening
- Data entry and reporting
- Confidentiality
- Record-keeping
- Professional boundaries
- Communication skills
- Patient record systems
- Staff scheduling and rostering
- CQC compliance
- Approachable demeanour
- On-call rota coverage
- CQC standards compliance
- Positive attitude
- Customer Service
- Time-management
Certification
- [Type] Licence
- Level [Number] [Area of certification]
Interests
Timeline
Care Coordinator
Candlelight care
04.2013 - Current
Assistant Area Manager
Pramacare
12.2000 - 03.2013