Charlotte Archer
Rowley Regis,West Midlands
Summary
Dedicated professional with expertise in risk assessment, safeguarding, and patient evaluation, ensuring adherence to GDPR compliance and confidentiality standards. Demonstrates exceptional calm under pressure and excels in telephone communication and data entry. Committed to team collaboration and effective referral processes, leveraging active listening and empathy to enhance patient care.
Overview
18
18
years of professional experience
Work history
Care Co-ordinator
Crossroads caring for carers
Oldbury, West midlands
2020.12 - Current
- Manage a caseload of service users with complex physical and mental health needs.
- Develop and review person-centered care plans in collaboration with healthcare professionals and families.
- Conduct risk assessments and safeguarding referrals in line with policy and legislation.
- Liaise with social workers, GPs, nurses, and external agencies to coordinate holistic support.
- Monitor service delivery to ensure high standards of care and regulatory compliance.
- Maintain accurate records using electronic case management systems.
- Manage quality audits.
Field care supervisor
Crossroads caring for carers
Oldbury, West midlands
2019.11 - 2020.12
- Supervise and support care staff delivering care in clients’ homes.
- Conducted regular spot checks, observations, and competency assessments of care workers to ensure quality care delivery.
- Carry out initial client assessments and develop person-centred care plans.
- Review and update care plans to reflect changing needs and ensure high-quality service delivery.
- Monitored medication administration to maintain compliance with policies and CQC standards, safeguarding client wellbeing.
- Ensure staff adhere to company policies, health & safety regulations, and care standards.
- Liaised with families, healthcare professionals, and external agencies to coordinate care, enhancing service user support.
- Participate in staff rotas and support emergency cover when required.
- Maintain accurate documentation, reports, and electronic care records.
- Support recruitment, induction, and probation reviews of new staff.
- Promote dignity, independence, and person-centered care for all service users.
Care support worker
Crossroads Caring for carers
Oldbury, West midlands
2017.02 - 2019.11
- Provide person-centred care and support to clients in their own homes.
- Assist with personal care, including washing, dressing, grooming, and toileting.
- Support clients with mobility, transfers, and safe use of equipment.
- Prepare meals and assist with feeding where required.
- Administer or prompt medication in line with care plans and company policy.
- Support clients with daily living tasks such as light housekeeping and laundry.
- Accompany clients to appointments, shopping, and community activities.
- Promote independence, dignity, and respect at all times.
- Monitor and report changes in clients’ physical or emotional wellbeing.
- Maintain accurate care records and complete daily documentation.
- Follow safeguarding procedures to protect vulnerable adults.
- Adhere to health & safety policies, including infection control practices.
- Communicate effectively with families, colleagues, and healthcare professionals.
- Provide companionship and emotional support to reduce isolation.
Bar staff member
Reflex
Birmingham, West midlands
2011.03 - 2012.01
- Prepare and serve alcoholic and non-alcoholic beverages in a fast-paced environment.
- Take customer orders accurately and process cash and card payments using POS systems.
- Maintain excellent customer service while managing high-volume demand.
- Check identification to ensure compliance with age verification laws.
- Monitor customer behaviour and support safe alcohol service practices.
- Keep the bar area clean, organised, and fully stocked throughout shifts.
- Restock supplies, change kegs, and replenish fridges as required.
- Handle customer queries and resolve complaints professionally.
- Work collaboratively with bar team, security, and management to ensure smooth operations.
- Follow health & safety and licensing regulations at all times.
- Assist with opening and closing duties, including cash reconciliation.
- Maintain a professional appearance and positive attitude during late-night shifts.
Junior hairdresser
Kuafor
Oldbury, West midlands
2007.09 - 2010.04
- Assisted senior stylists with haircuts, colouring, styling, and treatments to enhance client satisfaction.
- Shampoo, condition, and prepare clients’ hair for services.
- Blow-dry and style hair under supervision to develop technical skills.
- Maintain cleanliness and organisation of styling stations and salon areas.
- Sterilise and prepare tools and equipment in line with health & safety regulations.
- Greeted clients warmly, ensuring a welcoming atmosphere and positive salon experience.
- Supported client consultations, recommending suitable haircare products to meet individual needs.
- Managed appointment bookings and assisted with front-desk duties.
- Restock products and monitor inventory levels.
- Keep up to date with current hair trends, techniques, and training opportunities.
- Build positive relationships with clients to encourage repeat business.
- Support the team during busy periods to ensure smooth salon operations.
Education
NVQ Level 2 - Hair
Birmingham City University College
Birmingham, England 2006.09 - 2007.05
NVQ Level 3 - Hair
Reflections training acadamey
Birmingham 2007.09 - 2009.05
NVQ Level 2 - Health and social care
South and City College Birmingham
Birmingham, England 2017.04 - 2018.05
NVQ Level 4 - Health and social care
South and City College Birmingham
Birmingham, England 2024.11 -
Skills
- Risk assessment & safeguarding
- Patient assessment
- Understanding of patient confidentiality and duty of care
- Calm under pressure
- GDPR compliance
- Telephone communication
- Data entry
- Team collaboration
- Knowledge of referral processes
- Calm under pressure
- Active listening & empathy
References
References available upon request.
Timeline
NVQ Level 4 - Health and social care
South and City College Birmingham
2024.11 -
Care Co-ordinator
Crossroads caring for carers
2020.12 - Current
Field care supervisor
Crossroads caring for carers
2019.11 - 2020.12
NVQ Level 2 - Health and social care
South and City College Birmingham
2017.04 - 2018.05
Care support worker
Crossroads Caring for carers
2017.02 - 2019.11
Bar staff member
Reflex
2011.03 - 2012.01
NVQ Level 3 - Hair
Reflections training acadamey
2007.09 - 2009.05
Junior hairdresser
Kuafor
2007.09 - 2010.04
NVQ Level 2 - Hair
Birmingham City University College
2006.09 - 2007.05