Ben Tidball

• Recorded movements of service users, guests, contractors, and emergency services.
• Provided basic care and identified safeguarding concerns.
• Conducted general cleaning in public and staff areas.
• Addressed emergency maintenance requests.
• Managed potential emergencies involving service users.

• Handled sensitive information while providing customer support.
• Trained to operate HMPO service agent systems.
• Facilitated customer service for expedited passports and emergency travel situations.

• Assisted in completing a 13-week course sponsored by Unity through Skills City programming within Unity's MonoBehaviour.
• I learned to programme two uniquely different game projects from scratch alongside two of Unity's chosen industry professionals to mentor.
• Contributed to a project for BBC-affiliated Crocodile Studios, creating an AR mobile app/game demo as per the provided specifications and goals.

Undertook a trainee position on fullstack development and completed projects to enhance practical experience with various technologies and obtaining Microsoft 98-383: Introduction to Programming using HTML and CSS certification.

• Opening and closing procedures for the building as keyholder.
• Maintenance of security across premises.
• Monitored CCTV feeds while managing front desk responsibilities.
• Controlled access to offices for employees and service users.