Benjamin Ihimekpen
London,LONDON
Summary
Dedicated healthcare professional with expertise in care planning and medication administration, Proven track record in staff supervision and conducting audits to ensure compliance with health standards, Strong interpersonal skills foster effective communication and teamwork in multidisciplinary settings.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Senior support worker
Magic Life Supported Living
London
2026.03 - Current
- Lead,mentor and train support workers through scheduled supervisions
- competency evaluations and supervising residents core team meetings, improving service quality and staff confidence
- delivering structured supervisions, competency checks and team development sessions to ensure high quality, person centred care
- Complete daily medication audits, daily finance audits, and weekly managerial audits to ensure accuracy, compliance, and high quality service delivery
- Lead and coordinate shifts, guiding staff,managing priorities, and resolving issues promptly to maintain smooth operations and consistently high standards of care
- Carry out timely and safe medication administration, ensuring accurate MAR chart completion and full compliance with medication policies and procedures
- Complete daily finance audits for residents, including accurate money counting and record keeping.
- versee the safe ordering, storage of medication
- Acting as escalation point for safeguarding concerns and maintain accurate, confidential case records.
- Use effective communication to build trust, resolve issues quickly, and maintain smooth coordination across the team and service
- Handle inbound calls from parents, carers, and professionals, offering accurate information, addressing queries, and ensuring effective communication across the service
- Work collaboratively with colleagues, sharing information and supporting team goals to ensure consistent, highq uality care.
- Escalate medical concerns by contacting the GP or calling 999 in emergencies, ensuring residents receive timely and appropriate medical intervention
- Carry out weekly fire alarm tests and health & safety checks in line with organizational procedures
Support worker
Magic Life Supported living
London
2025.03 - 2026.03
- Followed confidentiality protocols to protect patient's privacy and personal information in accordance with GDPR and NHS standards.
- Participated in regular team meetings, enhancing quality of care provided.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Assisted with mobility issues, enabling easier movement around the home.
- Encouraged social integration by facilitating community involvement opportunities.
- Contributed feedback on patient progress leading to adjustments in personalised care plans.
- Provided companionship during outings, contributing to an active social life for clients.
- Helped achieve patient independence through guided tasks and activities.
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
- Prepared nutritious meals that met the special dietary needs of clients.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Listened to clients' current struggles to signpost relevant support.
- Reported on clients' progress to evaluate service impact.
- Liaised with external and internal professionals to provide holistic support.
- Assured safety measures were met to prevent falls or accidents.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Collaborated with occupational therapists to ensure that activities are appropriate and beneficial to patients' mental health treatment plans.
Support Worker
Care Sisters Agency
2023.11 - 2024.12
- Administer prescribed medications safely and accurately.
- Provide tailored residential support to ensure safeguarding compliance.
- Assist with household management tasks, including shopping and laundry.
- Collaborate with schools, social workers, and third-party organizations for child welfare.
- Continuously promoted best practices in health, safety and security to safeguard service user welfare.
- Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives.
- Ensured consistent quality improvement by developing improved personal care services and optimizing service user satisfaction.
- Counselled clients through difficult times using approved and compassionate strategies.
- Manage administrative duties and maintain precise client records.
- Increased comfort levels with personal care duties such as bathing and dressing.
Call Centre Executive
MetroHealth HMO
Lagos
2022.10 - 2023.10
- Issued pre-authorization codes to facilitate timely client treatments.
- Ensured adherence to company policies and promoted a positive work environment.
- Conducted weekly meetings with the team for enhanced coordination and understanding.
- Developed rapport quickly over phone calls and facilitated effective problem solving.
- Followed set scripts and guidelines to maintain company standards.
- Stayed calm under pressure to deliver professional customer care in difficult situations.
- Learnt product details and key selling points to improve sales pitching.
- Enhanced company perception by building positive, productive customer relationships.
- Prepared data and reports to enable monitoring of call handling operations.
- Maintained understanding of switchboard systems to answer and field calls quickly.
- Advised customers on availability, pricing and location of products.
- Followed scripts when answering common customer questions.
- Prepared necessary forms to complete transactions.
- Documented account and service updates for current, accurate customer records.
- Boosted team morale with regular feedback sessions.
- Delivered exceptional customer service, ensuring optimal client satisfaction in healthcare.
- Dealt promptly with customer requests, reduced complaint escalation rates.
- Maintained composure during difficult calls, ensured issue resolution every time.
Laboratory Assistant
Osun State University
Osun State
2021.07 - 2022.08
- Assisted with cadaver dissections and gross anatomy practicals.
- Performed administrative tasks, including scheduling and departmental coordination.
- Aided in scientific breakthroughs through meticulous record keeping of experimental findings.
- Improved work environment cleanliness by organising waste disposal schedules regularly.
- Reduced errors during testing procedures through careful monitoring of experiments.
- Supported compliance with health and safety regulations through regular training sessions conducted.
- Contributed towards critical research by preparing slides for microscopic examination.
- Prepared samples for testing, ensuring accuracy in all procedures.
- Delivered precise measurements using various lab tools to ensure reliable test data.
- Conducted routine checks on lab instruments to ensure proper functioning.
- Streamlined workflow by managing inventory of laboratory supplies effectively.
- Enhanced laboratory efficiency by maintaining and sterilising lab equipment.
- Collected samples from different sources, ensuring variety and diversity in tests run.
- Assisted with data input to facilitate faster test results.
- Increased safety standards with regular risk assessments.
- Maintained high-quality standards whilst handling delicate lab materials.
- Facilitated effective communication between laboratory staff and other departments.
- Provided support for senior scientists, contributing towards successful experiments.
- Performed comprehensive library searches for relevant literature, aiding in research development.
- Processed samples, labelled containers and completed required paperwork.
- Maintained high standards across sampling, processing and storage operations.
Production Assistant, and Graphic designer
Oarhi Media House
Lagos
2020.01 - 2021.06
- Responded proactively to unexpected challenges preventing delays in the filming schedule.
- Streamlined communication with cast and crew to facilitate smooth filming processes.
- Collaborated closely with the director's vision, translating into visually compelling films.
- Liaised effectively with suppliers to secure necessary props on time.
- Supported casting processes culminating in the selection of talented performers for various roles.
- Facilitated costume fittings, contributing to the visual appeal of characters on film.
- Maintained a tidy set environment, improving productivity among the crew.
- Provided administrative support relieving pressure off production management team.
Education
MSc - Global Public Health
University of Greenwich
London 2023.09 - 2024.09
BSc - Anatomy
Ambrose Alli University
Edo, State, Nigeria 2016.02 - 2019.11
Skills
Patient care planning
Strong auditing skill( daily medication audit,finance audit,daily managerial audit)
Medication administration
Shift leading and problem solving
Strong communication and leadership skills
Health and safety awareness
strong team working skills
Strong Documentation skill
Great understanding of incident and accident report
Strong verbal/written skills
Empathetic
Risk assessment awareness
Client assessment capabilities
Verbal deescalation skill
Personal care assistance
Meal preparation
Assertiveness
Record-keeping
Medical appointment management
Learning disabilities support
Skilled in phlebotomy
Peg feeding
infection control knowledge
Ability to work under pressure
Attention to detail
Certification
- NVQ Level 3 Certificate in Health and Social Care
- Medicine audit and incident management
- Care Certificate (15 standard)
- Oliver McGowan mandatory training on learning disability and autism.
- Safety Intervention TM Foundation — Working with Adults
- Buccal Midazolam
- Substance misuse
- Self-Harm
- Dysphagia
- Safe lone working training
- Safety Intervention Foundation — Working with Adults.
- Equality, Diversity and Inclusion.
- Food Hygiene and Safety Training.
- Level 1 safeguarding adults at risk.
- Level 2 Medication Awareness
- Makaton training module 1&2
- Peg feeding
- CPI verbal deescalation online
- CPI verbal deescalation practical
LANGUAGES
English: Fluent
Timeline
Senior support worker
Magic Life Supported Living
2026.03 - Current
Support worker
Magic Life Supported living
2025.03 - 2026.03
Support Worker
Care Sisters Agency
2023.11 - 2024.12
MSc - Global Public Health
University of Greenwich
2023.09 - 2024.09
Call Centre Executive
MetroHealth HMO
2022.10 - 2023.10
Laboratory Assistant
Osun State University
2021.07 - 2022.08
Production Assistant, and Graphic designer
Oarhi Media House
2020.01 - 2021.06
BSc - Anatomy
Ambrose Alli University
2016.02 - 2019.11