Benjamin Ashcroft

In this Role

• Ordered beverage and equipment stock by analysing sales and customer trends.
• Executed prompt, precise drinks service at high-capacity events, minimising customer waiting times.
• Protected brand image by delivering exceptional bar presentation and maintenance.
• Oversaw line cleaning and cellar management.
• Resolved guest complaints efficiently and professionally while maintaining positive customer environment.
• Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.

• Followed PPE guidelines set by Public Health England.
• Processing infectious materials.
• Crowd controlling following social distancing guidelines.
• Offering advice and guidance during a clinical procedure.
• Supporting individuals during stressful and anxious times.
• Working with and disposing of bio-harzdrous material.
• Resolved customer queries through effective communication and providing a step-by-step solution.

• Setup music equipment if required for an event
• Maintained full knowledge of bar and menu items and made recommendations.
• Performed closing duties including cleaning, sanitising and replenishing.
• Served Alcohol to customer's following the challenge 25 policy.

In this role my main duties where the following:

• Liaising with customers and providing the correct information.
• Completed SAFEDIG printing packs that prevented building companies from any harm when digging into the ground, this helped them to avoid dangerous gas lines.
• Maintaining a high level of accuracy & organisation was required.

During this role I took a short term promotion as a Reactive Scheduler, In this role my duties required me to manage the workload for engineers sending them to locations in an efficient manner, whilst also prioritising the danger of each job, ensuring they had all information required.

My duties in this role where the following:

• All dishes cleaned, sink wiped down.
• Empty bins.
• Clean fridges, with all items date checked.
• Mop floor at the end of shift.
• All surfaces wiped down.
• Assisted head chef with any cooking.

In this role I was required to look after the Finance system ensuring that it was stable and in perfect condition for all colleagues this was achieved by liaising with important information to the IT department.

Other duties in this role:

• Maintain and complete all service desk requests.
• Make changes in the security of users inline with changes in the job role.
• Training of new staff on the system.
• Writing manuals and process flows of my day to day jobs which assisted in training.
• Creation of new users, business' so that the software was in line with the company advances.
• Uploaded financial documents.
• Maintained a high level of accuracy.

In this role my main duties consisted of the following:

• Opening and sorting the incoming mail.
• Scanning and processing invoices onto the finance system.
• Authorise the weekly expenses, ensuring all receipts had been attached.
• Outbound calls to suppliers to request statements which would later then be reconciled.

During this I completed a Business & Administration NVQ Level 2.