STEPHEN MALONEY
Bradford,West Yorkshire
Summary
Performance-oriented professional with over 10 years of leadership experience in hospitality and retail sectors. Proven track record in empowering teams to enhance sales and achieve key performance indicators, including NPS scores and brand share. Expertise in driving growth in loyalty programs and fostering a results-driven culture.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work history
Bar manager
Ginger Goose
Bradford, West Yorkshire
2025.10 - Current
- Monitored stock levels to avoid any potential shortages during peak hours.
- Managed cash handling procedures, reducing discrepancies in daily tally.
- Fostered positive relationships with customers enhancing their loyalty towards establishment.
- Maintained clean and hygienic environment, improving overall ambiance of bar.
- Ensured compliance with local licensing laws for smooth operation of bar.
RETAIL MANAGER
B&Q
Grimsby
2021.03 - 2025.09
- - Recruited and coached teams to boost performance and elevate sales.
- - Established robust routines to ensure an outstanding customer experience.
- - Cultivated an environment that promoted high levels of challenge and recognition.
- - Anticipated micro-seasons to optimise sales via strategic commercial initiatives.
- Optimised merchandise display, contributing to improved store aesthetics and shopper engagement levels.
- Conducted regular performance reviews, fostering a culture of continuous improvement amongst team members.
- Gained excellent product knowledge through diligent research, leading to better sales performance.
- Implemented loss prevention strategies for reducing shrinkage levels in the store.
MANAGER
JUNCTION INN
Bradford
2020.01 - 2021.01
- - Recruited and developed a proficient team in a fast-paced customer service environment.
- - Supported the establishment of a new business amid COVID-19 restrictions.
- - Oversaw a seamless customer experience, cultivating a robust customer base.
SUPERVISOR
FLYING SQUIRREL
Bradford
2018.01 - 2020.01
- - Managed the stock database effectively.
- - Fostered a positive team culture to enhance customer experience while promoting upselling through challenges and recognition.
CO-OWNER/MANAGER
THE STAR INN
Bradford
2017.01 - 2018.01
- - Supported the establishment of a new business by building a robust customer base.
- - Recruited and mentored a team to foster an exceptional environment and experience.
- - Coordinated events and promotions to enhance customer engagement.
- - Oversaw operations across multiple locations to ensure efficiency.
MANAGER
THE SUN HOTEL
Bradford
2014.01 - 2018.01
- - Recruited and developed a high-performing team.
- - Ensured compliance with legal and audit regulations.
- - Coordinated various events.
- - Oversaw operations across multiple locations.
Education
HND - Arts
BRADFORD UNIVERSITY
Bradford 2012.01 - 2014.01
Skills
- DATA ANALYSIS
- COACHING AND DEVELOPMENT SKILFUL
- EVENT COORDINATING SKILFUL
- HEALTH AND SAFETY COMPLIANCE EXPERIENCED
- TIME MANAGEMENT EXPERIENCED
- COST CONTROL SKILFUL
- Inventory management
- Customer retention strategies
- Cash handling accuracy
- Compliance assurance
- Sales analytics
- Merchandising strategies
- Customer service excellence
- Bar operations management
HOBBIES
Theatre, Writing, Weightlifting
ADDITIONAL INFO
- GENDER MALE
- DATE OF BIRTH 1993-08-04
- NATIONALITY BRITISH
Timeline
Bar manager
Ginger Goose
2025.10 - Current
RETAIL MANAGER
B&Q
2021.03 - 2025.09
MANAGER
JUNCTION INN
2020.01 - 2021.01
SUPERVISOR
FLYING SQUIRREL
2018.01 - 2020.01
CO-OWNER/MANAGER
THE STAR INN
2017.01 - 2018.01
MANAGER
THE SUN HOTEL
2014.01 - 2018.01
HND - Arts
BRADFORD UNIVERSITY
2012.01 - 2014.01