Benjamin Arnold
Leek,Staffordshire
Summary
Accomplished professional specializing in cash management and customer service leadership. Proven expertise in EPOS systems, multitasking, and effective query resolution. Skilled in complaint handling, consistently delivering superior customer experiences. Committed to problem-solving, teamwork, and achieving performance targets with a positive attitude.
Overview
4
4
years of professional experience
11
11
years of post-secondary education
Work history
Services Assistant
Sainsburys
Leek, Staffordshire
2024.03 - Current
- Being multiskilled across multiple areas helping to provide excellent service to customers
- Independently managed cash office responsibilities by overseeing weekly task completion and strategic planning, adhering to company policies.
- Facilitated training sessions in multiple stores to strengthen adherence to company procedures among colleagues.
- Assisted and advised on management tasks when required
Bar / Facilities Work
Leek Town F.C.
Leek, Staffordshire
2022.07 - 2024.10
- Assisted in managing a small team of stewards.
- Supported the team in high-pressure, fast-paced environments.
- Helped resolve customer issues effectively.
- Aided in meeting deadlines and event planning.
Education
GCSEs - Higher Mathematics
Leek High School
Leek, Staffordshire 2019.09 - 2022.07
GCSEs - English Literature
Leek High School
Leek, Staffordshire 2019.09 - 2022.07
GCSEs - English Language
Leek High School
Leek, Staffordshire 2019.09 - 2022.07
GCSEs - Combined Science
Leek High School
Leek, Staffordshire 2019.09 - 2022.07
Skills
- Cash management
- Team leadership
- Independent work
- Multitasking
- EPOS systems proficiency
- Query resolution
- Complaint handling
- Customer service excellence
Timeline
Services Assistant
Sainsburys
2024.03 - Current
Bar / Facilities Work
Leek Town F.C.
2022.07 - 2024.10
GCSEs - Higher Mathematics
Leek High School
2019.09 - 2022.07
GCSEs - English Literature
Leek High School
2019.09 - 2022.07
GCSEs - English Language
Leek High School
2019.09 - 2022.07
GCSEs - Combined Science
Leek High School
2019.09 - 2022.07