Summary
Overview
Work history
Education
Skills
Affiliations
References available upon request
Timeline
Generic
Joseph Hall

Joseph Hall

Braintree,Essex

Summary

A dedicated early career professional with a strong focus on delivering exceptional customer service. Reliable and adaptable, with strong communication skills and customer-focused approach. Demonstrates keen ability to handle customer queries and manage tasks efficiently. Ready to contribute to positive customer experience and drive success in a retail management role.

Overview

3
3
years of professional experience
7
7
years of post-secondary education

Work history

Services Assistant

Sainsbury's
Colchester, Essex
07.2024 - Current
  • Optimise customer satisfaction by addressing queries and concerns.
  • Provide product information for informed consumer choices.
  • Manage difficult situations calmly, ensuring a peaceful resolution.
  • Process returns and exchanges, enhancing customer satisfaction levels.
  • Assisting customers on the shop floor, locating items, and taking payments.
  • Verifying shoppers' ID when selling age-restricted products.

Customer Assistant

Mick's Fish and Chip Shop
Braintree, Essex
07.2023 - 08.2023
  • Prepared and served traditional fish and chips during summer vacation.


Education

NVQ Level 3 - Digital Marketing and Esports

Colchester Institute (Braintree Campus)
Braintree, Essex
09.2022 - 07.2024

GCSEs -

Alec Hunter Academy
Braintree
09.2017 - 07.2022

Skills

  • Outstanding customer service
  • Retail environment adaptability
  • Client-Focused approach
  • Resilience and patience
  • Digital marketing expertise
  • Effective listening
  • Cash handling
  • Problem-solving
  • Product knowledge
  • Complaint resolution

Affiliations

  • I play adult football for Notley Football Club - having moved through the various age groups since the age of five. I continue to enjoy online gaming and going to the cinema in my spare time.

References available upon request

Available upon request

Timeline

Services Assistant

Sainsbury's
07.2024 - Current

Customer Assistant

Mick's Fish and Chip Shop
07.2023 - 08.2023

NVQ Level 3 - Digital Marketing and Esports

Colchester Institute (Braintree Campus)
09.2022 - 07.2024

GCSEs -

Alec Hunter Academy
09.2017 - 07.2022
Joseph Hall