BENEDICT EDWARD
41 Alpha street,MAN
Summary
I find myself to be a committed customer service specialist with experience providing outstanding support in hectic work settings, competent in guaranteeing client pleasure, offering customised solutions, and addressing challenging client difficulties. Competent in handling client expectations, forming trusting bonds with others, and carrying out both solo and group projects with success. adept at managing large amounts of enquiries and remaining upbeat and professional under duress. Devoted to providing a satisfying client experience and ongoing improvement.
Overview
4
4
years of professional experience
Work history
Retail Assistant (temporary)
Smyths Toys Superstores
Manchester
10.2025 - 12.2025
- While working at Smyths, I carried out tasks such as replenishing stock periodically, reducing instances of expired or outdated inventory. Other responsibilities included:
- I was responsible for efficiently handling cash register operations and minimising queue lengths at checkout.
- I was able to complete tasks in a high-pressure and busy environment.
- Helped in the setup of special events and promotional activities within the store.
- Boosted sales through suggestive selling techniques.
Retail Assistant
Sports Direct
Liverpool
05.2025 - 12.2025
- As a Footwear Assistant and Cashier at Sports Direct, I was responsible for delivering exceptional customer service by assisting customers in selecting the right footwear and ensuring a seamless shopping experience.
- My duties included managing inventory, restocking shelves, and maintaining a clean and organised sales floor.
- I handled transactions at the till, processed returns and exchanges, and resolved customer queries efficiently. Additionally, I collaborated with team members to achieve sales targets and contributed to visual merchandising efforts to enhance product displays.
- My role required strong communication skills, attention to detail, and the ability to work in a fast-paced retail environment. As well as this i learnt new upselling techniques in order to push promotions and increase sales.
Retail Assistant
Primark PLC
Liverpool
04.2023 - 09.2023
- By performing duties like inventory control, stock restocking, and retail display maintenance, they also improve their time management and organisational abilities
- In addition, the fast-paced atmosphere promotes teamwork and communication, as working together with coworkers is essential to the seamless operation of the store
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Promoted special offers and loyalty programmes with upselling skills.
- Maintained clean, presentable and stunning product displays by conducting routine visual merchandising tasks
Porter/Waiter
Arc hospitality
Liverpool
11.2021 - 09.2022
- The responsibilities associated with this role consisted of identifying the needs of visitors, such as beverages, fetching them from storage and making it available for the waiters to then serve to the guests
- As well as this, I assisted in maintaining the back of house, which involved the cleaning of dishes and cutlery, assisting the chefs and ensuring the kitchen was a sanitary environment.
- I immediately responded to guest concerns and requests to resolve issues and support smooth and positive communications.
- Increased workplace safety by reporting potential hazards immediately to security to increase protection and minimise danger.
- Vacuum, sweep, and mop floors to remove debris and maintain cleanliness and sanitation standards.
Haematology lab assistant
NHS
Liverpool
05.2022 - 05.2022
- During my work experience at Liverpool clinical laboratories, I observed the receiving and processing of blood samples, assisted in loading them into analysers, and monitored the process to identify errors
- I also created blood films for disease identification
- Working as a team within the lab was crucial for achieving set goals and efficiency
- I learned about the roles of scientists, lab assistants, and technicians in disease diagnosis and treatment
- Attention to detail and time management were also important.
Education
A-Levels -
St Edward's College
LiverpoolGCSEs -
St Edward's College
LiverpoolBachelor of Science - Mechanical Engineering
University of Salford
ManchesterSkills
- Organisational skills
- Time management
- Work well in a team
- Problem solving
- Confident and social
- Cash handling
- Point of Sale (POS) systems
- Refund processing
Skills
- Efficient multitasker
- Upselling techniques
Hobbies and Interests
I have always been interested in working with their hands, such as cooking, solving puzzles, and assembling pieces. I also developed a love for art, drawing characters, and the environment, which led me to pick art and design as a GCSE subject and still enjoy it as a pastime.
Education
true,other
Timeline
Retail Assistant (temporary)
Smyths Toys Superstores
10.2025 - 12.2025
Retail Assistant
Sports Direct
05.2025 - 12.2025
Retail Assistant
Primark PLC
04.2023 - 09.2023
Haematology lab assistant
NHS
05.2022 - 05.2022
Porter/Waiter
Arc hospitality
11.2021 - 09.2022
Bachelor of Science - Mechanical Engineering
University of Salford
A-Levels -
St Edward's College
GCSEs -
St Edward's College