Summary
Overview
Work history
Education
Skills
Timeline
Generic

Ben Potter

Healing ,North East Lincolnshire

Summary

I am a friendly and approachable individual, with brilliant communication and customer service skills, in addition to this, I have proven ability to handle transactions and manage stock. I have been known for creating positive shopping experiences and assisting customers with queries. I am eager to contribute to assist in the role of sales assistant

Overview

2
2
years of professional experience

Work history

Sales assistant

Matalan
Grimsby , North East Lincolnshire
2024.10 - Current
  • Dealt with high pressure and busy situations calmly, maintaining strong customer service through peak hours
  • Built strong relationships with regular customers encouraging their return to the shop
  • Used excellent communication skills to provide detailed product information.
  • improved my customer service by dealing with complaints and queries to the best of my ability.
  • Gained knowledge and training in all areas of the shop, such as tills, shop floor and stock room.

Education

GCSEs - digital inf. technology

Healing Academy
Grimsby, North East Lincolnshire
09/2022 - 06/2024

GCSEs - Combined Science (Tier F)

Healing Academy
Grimsby
09/2022 - 06/2024

GCSEs - History

Healing Academy
Grimsby, North East Lincolnshire
09/2022 - 06/2024

GCSEs - Mathematics

Healing Academy
Grimsby, North East Lincolnshire
09/2022 - 06/2024

GCSEs - Physical Education

Healing Academy
Grimsby, North East Lincolnshire
09/2022 - 06/2024

GCSEs - English Language

Healing Academy
Grimsby, North East Lincolnshire
09/2022 - 06/2024

GCSEs - English Literature

Healing Academy
Grimsby, North East Lincolnshire
09/2022 - 06/2024

A-Levels - Criminology

Franklin Sixth Form College
Grimsby, North East Lincolnshire
09/2024 -

A-Levels - Business

Franklin Sixth Form College
Grimsby
09/2024 -

A-Levels - Graphics

Franklin Sixth Form College
Grimsby, North East Lincolnshire
09/2024 -

Skills

  • Customer retention
  • Confidence
  • Successful up-selling
  • Customer Service
  • Refund and exchange processing
  • Empathy and understanding towards customers

Timeline

Sales assistant

Matalan
2024.10 - Current

GCSEs - digital inf. technology

Healing Academy
09/2022 - 06/2024

GCSEs - Combined Science (Tier F)

Healing Academy
09/2022 - 06/2024

GCSEs - History

Healing Academy
09/2022 - 06/2024

GCSEs - Mathematics

Healing Academy
09/2022 - 06/2024

GCSEs - Physical Education

Healing Academy
09/2022 - 06/2024

GCSEs - English Language

Healing Academy
09/2022 - 06/2024

GCSEs - English Literature

Healing Academy
09/2022 - 06/2024

A-Levels - Criminology

Franklin Sixth Form College
09/2024 -

A-Levels - Business

Franklin Sixth Form College
09/2024 -

A-Levels - Graphics

Franklin Sixth Form College
09/2024 -
Ben Potter