Ben Marley
(D.O.B. 31.08.2004) Bristol,Gloucestershire
Summary
I deliver strong customer service, clear communication and dependable teamwork across fast-paced, varied environments. I adapt quickly to unfamiliar tasks, learn new processes and support colleagues through training and practical problem-solving. I bring a formal, professional approach, a full driving licence and a strong work ethic to every role.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Nights Receptionist
Premier Inn
Bristol, Gloucestershire
06.2024 - Current
- Activated customer room keys through accurate, safe operation of electronic keycard systems and machinery.
- Used CCTV systems to closely monitor hotel safety and security, escalating concerns to relevant emergency services where required.
- Administered first aid in emergencies, having completed certified first aid training.
- Trained new reception staff, sharing best practices and company policies to maintain service standards.
- Maintained a clean, well-groomed appearance, maintaining a professional, high-quality hotel reputation.
Delivery Coordinator
Gregory Distribution
Bristol, Gloucestershire
01.2024 - 06.2024
- Coordinated haulage logistics for Gregory, managing delivery routes from Avonmouth and organising ferry crossings to Republic of Ireland.
- Scheduled transportation of outgoing goods to ensure timely delivery for customer satisfaction.
- Tracked inventory levels and optimised ordering strategies to align stock availability with budget goals.
Crew Member
McDonalds
Bristol, Gloucestershire
11.2022 - 01.2024
- Delivered fast, accurate service for positive customer experience.
- Processed payments efficiently, handling cash, credit card transactions, and providing accurate change.
- Handled customer complaints with empathy and professionalism, working to resolve issues quickly.
- Collaborated with team members to ensure smooth service during peak times, demonstrating strong teamwork skills.
- Multitasked effectively in high-pressure settings, balancing cooking and customer service tasks.
Education
GCSEs - Manufacturing, Science, Mathematics, English, Computer Science.
Bristol Technology and Engineering Academy
Bristol01-2020
Skills
- Customer service
- Cash handling
- Hotel operations
- Security monitoring
- CCTV monitoring
- Emergency response
- Effective communication
- Adaptability in environments
- Quick learner
- Full Drivers licence
- Problem-solving skills
Certification
- Emergency First Aid at Work certificate - complying with the requirements of the Health and Safety (First Aid) Regulations 1981.
- Full Drivers (B/BE) Licence
Hobbies and interests
- Cars, Driving and Maintenance
- Music - Electric Guitar
- Study - Maths, Physics, Astronomy, History, Aeronautics
- Fitness
Timeline
Nights Receptionist
Premier Inn
06.2024 - Current
Delivery Coordinator
Gregory Distribution
01.2024 - 06.2024
Crew Member
McDonalds
11.2022 - 01.2024
GCSEs - Manufacturing, Science, Mathematics, English, Computer Science.
Bristol Technology and Engineering Academy