Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Edward Dawkins

Manchester

Summary

A hard-working and detail-oriented person, friendly and easy to approach. Excels in analytical and computer based roles, with a passion for precision and drive to complete any task set before them. Possesses high level IT skills and previous experience within a hotel providing excellent customer service communication as well as processing alterations for client management on computer systems. Seeking to fulfil a desire to help people wherever possible and to ensure smooth and clear communication of information systems.

Overview

2023
2023
years of professional experience
8
8
years of post-secondary education

Work history

Receptionist (Nights)

Travelodge
01.2018 - 01.2019
  • Greeted guests and provided exceptional customer service and support.
  • Coordinated office supplies orders to keep necessary materials available at all times.
  • Facilitated prompt issue resolution through careful tracking of complaints, creating awareness of other required teams, to ensure they were fully addressed.
  • Creation and modification of reservation profiles on a specialised computer system, including booking and cleaning scheduling to ensure smooth daily operations.
  • Completed data entry tasks whilst adhering to comprehensive structure for all teams.

Receptionist (Nights)

The Mitre Hotel
01.2019 - 01.2023
  • Further expanded my skills within the Hospitality sector throughout the years.
  • Refined experience with all tasks from previous workplace.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Provided valuable support during busy periods, contributing to successful operation under high pressure.
  • Maintained an organised reception area for a professional business environment.
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival in the late evenings and early mornings.
  • Delivered front of house duties with warm and professional manner, including the processing of transactional goods.

Co-Founder

OffBeatWaves
  • Experience founding and launching a limited company from the ground up.
  • Organising legal documentation for Companies House.
  • Created and modified online assets for web design.
  • Ensure the following of required laws for business insurance and protection of user data.
  • Researched creation and operations of small businesses to further my understanding of daily operations.
  • Ensured financial preparations and payment procedures followed all legal requirements and proceedings.

Education

GCSE's -

Mossley Hollins High School
01.2010 - 01.2016

Ashton Sixth Form College
01.2016 - 01.2018

Skills

  • Microsoft office proficiency
  • Open Broadcast Software
  • Adobe Photoshop
  • Adobe Audition
  • Adobe Premier Pro
  • Communication skills
  • Team collaboration
  • Leadership
  • Training supervision
  • Customer service
  • Telephone etiquette
  • Appointment scheduling
  • Electronic switchboard operation
  • File management
  • Office equipment handling
  • Payment processing

Affiliations

  • Gaming
  • Content Creation
  • Livestreaming
  • Nature Walks

Timeline

Receptionist (Nights)

The Mitre Hotel
01.2019 - 01.2023

Receptionist (Nights)

Travelodge
01.2018 - 01.2019

Ashton Sixth Form College
01.2016 - 01.2018

GCSE's -

Mossley Hollins High School
01.2010 - 01.2016

Co-Founder

OffBeatWaves

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Edward Dawkins