Akua Frempong
London
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Mail Sorter Nights
Royal mail
12.2016 - 01.2023
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Passionate about learning and committed to continual improvement.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Proven ability to develop and implement creative solutions to complex problems.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Administration Assistant
Harvey's
02.2002 - 12.2015
- Scheduled office meetings and client appointments for staff teams.
- Developed strategies to streamline and improve office procedures.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Education
NVQ 3 - Travel And Tourism
Carshalton College
Carshalton07.2001
NVQ Level 3 - Customer Service
Merton College
Morden07.1998
Skills
- Available Nights, Weekends and Holidays
- Mail Management
- Mail Coordination
- Mail Gathering
- Mail Sorting
- Bulk Mail
- Mail Processing
- Sort Mail
- Mail Scanning
- Order Packaging
- Customer Relations
- Complex Problem-Solving
- Customer Transactions
- Cash Management
- Customer Service
- Merchandising
- Order and Refund Processing
- Stocking and Replenishing
- Problem-Solving Ability
- Critical Thinking
Timeline
Mail Sorter Nights
Royal mail
12.2016 - 01.2023
Administration Assistant
Harvey's
02.2002 - 12.2015
NVQ 3 - Travel And Tourism
Carshalton College
NVQ Level 3 - Customer Service
Merton College
Similar Profiles
Victoria RoseVictoria Rose
Postperson at Royal MailPostperson at Royal Mail
Andrew MorrisAndrew Morris
USO Reform Champion at Royal MailUSO Reform Champion at Royal Mail
Thomas BuckinghamThomas Buckingham
Royal Mail Team member at Royal MailRoyal Mail Team member at Royal Mail
Philip HuntPhilip Hunt
Post and parcel distribution at Royal MailPost and parcel distribution at Royal Mail
Mohammed Zia ShaheenMohammed Zia Shaheen
Founder & Principal Consultant at Loop Media-Social Media AgencyFounder & Principal Consultant at Loop Media-Social Media Agency