Akua Frempong
London
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Mail Sorter Nights
Royal mail
12.2016 - 01.2023
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Passionate about learning and committed to continual improvement.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Proven ability to develop and implement creative solutions to complex problems.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Administration Assistant
Harvey's
02.2002 - 12.2015
- Scheduled office meetings and client appointments for staff teams.
- Developed strategies to streamline and improve office procedures.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Education
NVQ 3 - Travel And Tourism
Carshalton College
Carshalton07.2001
NVQ Level 3 - Customer Service
Merton College
Morden07.1998
Skills
- Available Nights, Weekends and Holidays
- Mail Management
- Mail Coordination
- Mail Gathering
- Mail Sorting
- Bulk Mail
- Mail Processing
- Sort Mail
- Mail Scanning
- Order Packaging
- Customer Relations
- Complex Problem-Solving
- Customer Transactions
- Cash Management
- Customer Service
- Merchandising
- Order and Refund Processing
- Stocking and Replenishing
- Problem-Solving Ability
- Critical Thinking
Timeline
Mail Sorter Nights
Royal mail
12.2016 - 01.2023
Administration Assistant
Harvey's
02.2002 - 12.2015
NVQ 3 - Travel And Tourism
Carshalton College
NVQ Level 3 - Customer Service
Merton College
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