Ben Makin
Summary
A motivated and confident graduate with comprehensive experience working in laboratories. Well versed in research, including collecting samples and analyzing specimens. Aspiring to enhance skills and be part of a sustainable workforce with high credentials to demonstrate strong knowledge of working in the environment. An effective team worker who is willing to train to develop skills further for desired role.
Overview
9
9
years of professional experience
Work history
Customer service advisor
SENSEE
LIVERPOOL, MERSEYSIDE
02.2026 - 05.2026
- Managed complex customer issues to successful resolution.
- Responded to difficult situations calmly and gained the trust of aggrieved customers.
- Coordinated with other teams to resolve multi-faceted client problems swiftly.
- Optimised resource allocation during peak hours, preventing long wait times for callers.
- Provided detailed information about products and services to potential customers.
- Resolved pressing customer issues, ensured repeat business.
- Handled high volume of calls daily for faster issue resolution.
PIP Telephony Agent/ Case Worker
DWP
Birkenhead , Merseyside
04.2024 - 02.2025
- Taking inbound enquiries from customers.
- Contacting customers to follow up enquiries.
- Updating computerised and paper-based records.
- Investigating and calculating any potential overpayments or underpayments.
- Maintaining detailed records of customer interactions, documenting all queries, and resolutions.
- Operated telephony systems efficiently, transferring calls to appropriate departments when necessary.
- Adapted to new telephony technologies and systems quickly, maintaining high productivity levels.
- Followed scripts and adhered to company policies throughout phone calls.
Beach Cleaner
Sea Life Manchester
Liverpool, merseyside
04.2018 - 10.2019
- worked in groups moving up and down beach areas in Liverpool removing discarded debris and rubbish.
Woodland Volunteer
Stockbridge Village Woodland Trust
Liverpool
04.2017 - 05.2019
- Supporting individual participants to enhance their experience.
- Being a positive role model for behaviour, use of equipment, health, and safety.
- Assisting staff in setting up and closing activities.
- Helping to deliver activities, including practical conservation, woodland management, and ecological monitoring alongside a lead staff member.
Education
Bachelor of Science - Marine biology and zoology
Bangor University
Bangor, ANDA-Levels - Applied Science, photography, media, biology
West Derby School
Liverpool, LIVGCSEs - 9 passes including English and Maths
West Derby School
LiverpoolSkills
- Excellent use of Communication skills at all levels
- Working effectively as a team on projects
- research and analytical skills
- Excellent IT and administrative skills including use of Microsoft software
- Calmness under pressure
- Flexibility in service approach
- Personal accountability
- Empathy handling
- Product knowledge of company assets
Skills
- Fast learner to adapt to new work environments and processes
Education
other,other,other
Timeline
Customer service advisor
SENSEE
02.2026 - 05.2026
PIP Telephony Agent/ Case Worker
DWP
04.2024 - 02.2025
Beach Cleaner
Sea Life Manchester
04.2018 - 10.2019
Woodland Volunteer
Stockbridge Village Woodland Trust
04.2017 - 05.2019
A-Levels - Applied Science, photography, media, biology
West Derby School
GCSEs - 9 passes including English and Maths
West Derby School
Bachelor of Science - Marine biology and zoology
Bangor University