Ben Flint
Leeds,Yorkshire
Summary
Reliable and driven individual who has excellent time-management. Possesses strong communication and problem-solving skills, complemented by keen ability to work collaboratively and adapt quickly. Committed to enhancing team performance and delivering exceptional service.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
Shift manager
Greggs Bakery
Leeds, West Yorkshire
09.2025 - Current
- Handled cash management processes throughout the day to ensure accuracy.
- Managed stock levels so the shop maintained correct stock levels.
- Stepped up to run the shop when shop manger was on holiday.
- Resolved any customer queries and complaints promptly to ensure high customer service standards.
- Motivated employees to achieve all sales targets, increased store's overall revenue.
- Improved overall team morale through effective communication and feedback.
- Trained new staff and set up mentoring relationships with other team members to drive team performance.
- Ensured the shop maintained highest cleanliness standards to improve customer experience.
Team member
Greggs Bakery
Leeds, Yorshire
09.2023 - 09.2025
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- I provided excellent customer service to over 100 customers per day.
- Warmly greeted customers and proactively reduced wait times.
- Demonstrated proper food handling and safety standards.
- Remained flexible to cover shifts and work overtime as required.
- Prepared and packaged orders with precise presentation skills.
- Collaborated and offered support with extra tasks to meet team goals.
- Looked after the shop for a period of time while there was no management in the shop
Hospitality worker
Leeds United Football Club
Leeds, Yorkshire
08.2022 - 06.2023
- Created warm, friendly atmosphere through positive interactions for over 60 guests per match day.
- Understood and adhered to food safety and hygiene regulations.
- Served food and beverages, going the extra mile to deliver personalised customer service.
- Delivered first-class customer service for memorable guest experiences.
- Remained flexible to change shift patterns and cover absences with minimal notice.
Customer assistant
Tesco
Leeds, Yorkshire
09.2021 - 12.2021
- Handled cash and card payments with accuracy.
- Advised customers on availability, pricing and location of products.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
Education
A-Levels - Politics-B History-B Business-C
Leeds sixth form college
Leeds 09.2021 - 07.2023
GCSEs - 9 GCSE's
St John Fishers Catholic High School
Harrogate, North Yorkshire 09.2016 - 07.2021
Skills
- Customer Service
- Cash handling
- Customer relations
- Product knowledge
- Communication skills
- Quality food preparation
- Time- management
- Power BI
- Microsoft office
- Microsoft Excel
- Conflict resolution
- Workforce scheduling
- Crisis handling
Affiliations
- Playing sports
- Spending time with family and friends
Timeline
Shift manager
Greggs Bakery
09.2025 - Current
Team member
Greggs Bakery
09.2023 - 09.2025
Hospitality worker
Leeds United Football Club
08.2022 - 06.2023
Customer assistant
Tesco
09.2021 - 12.2021
A-Levels - Politics-B History-B Business-C
Leeds sixth form college
09.2021 - 07.2023
GCSEs - 9 GCSE's
St John Fishers Catholic High School
09.2016 - 07.2021