Belinda Mullick
Lowestoft,Suffolk
Summary
Dedicated professional with expertise in client assessment and case evaluations, demonstrating resilience under pressure. Proficient in domestic violence protocols and advocacy techniques, with a strong knowledge of community resources. Exceptional communication skills and customer service experience enhance the ability to support and advocate for clients effectively. Committed to leveraging skills in a role that fosters community well-being and empowerment.
Currently my job is supporting Victims of Crime, I enable clients to move forward with their lives after the trauma they have suffered. The support is client led and I am there to advocate, support and impower them to gain control of their life after a traumatic situation.
Overview
23
23
years of professional experience
8
8
years of post-secondary education
Work history
Case Manager
Victim Support
Lowestoft, Suffolk
04.2002 - Current
- Coordinated with multidisciplinary teams, providing comprehensive client support.
- Improved case documentation by implementing and learning a new CRM system
- Connected clients to community resources, enhancing their quality of life, forward referrals and helping them access support systems
- Guided families through complex issues by advocating and supporting them through their journey
- Improved service user well-being by providing emotional support and practical advice.
- Provided crisis intervention during high-stress situations, ensuring immediate support was delivered.
- Established trustful relationships with clients to facilitate open communication.
- Maintained up-to-date case records for accurate documentation of progress or concerns.
- Responded calmly to manage crises and emergency situations.
- Safeguarded client information with strict adherence to privacy and data security policies.
Education
HNC in Business and Finance - Business and administration
City College Norwich
Norwich 09.1993 - 09.1996
GCSEs -
Stradbroke High School
Suffolk 09.1986 - 06.1991
Skills
- Knowledge of community resources
- Client assessment
- Case assessments
- Resilience under pressure
- Domestic violence protocols
- Advocacy techniques
- Customer Service
- Communication skills
Languages
English
Fluent
Timeline
Case Manager
Victim Support
04.2002 - Current
HNC in Business and Finance - Business and administration
City College Norwich
09.1993 - 09.1996
GCSEs -
Stradbroke High School
09.1986 - 06.1991
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