Shalena Parillon
London
Summary
Compassionate and adaptable professional with experience in healthcare, victim advocacy, and administration. Proven ability to support vulnerable individuals with empathy, professionalism, and clear communication. Background spans NHS clinical care, safeguarding, risk assessment, and case management, with strong skills in organisational systems and digital platforms. Dedicated to continuous learning and making a positive impact in social care and community services.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Triage Independent Victim Advocate
Victim Support
London
09.2022 - 02.2024
- Guided clients affected by crime in understanding and asserting rights and entitlements.
- Facilitated client navigation through criminal justice and legal systems, including Victims Code of Practice.
- Delivered tailored support via face-to-face meetings, phone, video chat, text, and email based on client preferences.
- Ensured each client received personalized support that addressed complex needs throughout all processes.
- Conducted risk and needs assessments aligned with VS operating procedures and safeguarding policies.
- Collaborated with staff and volunteers to reflect community diversity and address victim vulnerabilities.
- Managed caseload of over 30 clients daily while achieving targets within specified timescales.
- Maintained accurate case records in compliance with data protection legislation using Microsoft Office and NGCM.
Health Care Assistant
King's College Hospital
London
03.2010 - 09.2022
- Welcomed patients and relatives, orienting them to ward environment.
- Supported discussions on sensitive issues while assertively addressing challenges.
- Provided empathetic care to distressed or bereaved relatives.
- Delivered clear, practical communication both verbally and in writing.
- Promptly referred inquiries to appropriate personnel.
- Assisted patients with daily living activities, promoting independence as suitable.
- Monitored and recorded patients' clinical observations accurately.
- Maintained confidentiality consistently within and outside hospital settings.
Administrator
Know Yourself UK
London
01.2022 - 08.2022
- Greeted incoming customers with professionalism while providing knowledgeable assistance.
- Managed MHFA Trainers diaries, ensuring accurate bookings and scheduling.
- Arranged invoices and issued payment reminders to clients promptly.
- Facilitated smooth information transfers between internal teams and third-party advisors.
- Registered trainees for courses, guaranteeing proper enrollment.
- Coordinated meetings and conferences, effectively communicating essential information to attendees.
- Maintained strong relationships with partner companies and various groups.
- Provided clerical support, including copying, faxing, and file management for company employees.
Customer Sales Advisor
Mothercare
London
10.2009 - 03.2010
- Maximised sales by efficiently replenishing stock levels of recently sold products.
- Delivered exceptional customer experiences through attentive service and effective complaint resolution.
- Demonstrated installation of car seats and operation of pushchairs to educate customers.
- Processed transactions and accurately priced products to maintain operational efficiency.
- Advised customers on proper fitting sizes for undergarments, ensuring satisfaction.
- Answered telephone inquiries, providing information and directing calls to appropriate personnel.
- Greeted visitors warmly, handling inquiries and directing them to relevant sections.
- Maintained store organization and tidiness, contributing to a pleasant shopping environment.
Customer Retail Supervisor
Toys 'R' Us
London
10.2004 - 08.2008
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Processed refunds and credit notes while coordinating with store manager on sales.
- Organised shop floor items according to established layout for improved accessibility.
- Demonstrated proper car seat installation techniques to educate customers.
- Managed telephone communications, providing information and routing calls as necessary.
- Monitored and verified currency counting, wrapping, weighing, and distribution processes.
- Completed paperwork required for monetary transactions efficiently.
- Trained and supervised four employees, fostering strong sales teams through effective rostering.
Sales assistant
Atlantic Clothing
London
08.2003 - 10.2004
- Ensured store cleanliness and general tidiness through regular cleaning routines.
- Assisted customers with queries, providing helpful and courteous service.
- Sorted and organised stock to maintain efficient inventory management.
- Managed till operations by accurately scanning items and processing payments.
- Maintained optimal stock levels on sales floor through regular monitoring and replenishment.
- Worked energetically during peak trading hours to maximize operational efficiency.
- Delivered exceptional customer service, enhancing overall shopping experience.
Education
Diploma of Higher Education - Cognitive Behavioural Therapeutic Skills
Alison Online Education
London 08-2025
Certificate of Higher Education - OCR Level 1&2 Business Administration
Bromley College of Further and Higher Education
London , England2002
GCSEs - 5 GCSEs Including Maths & English
Catford County Girls School
London07.2001
Skills
- Motivation and work ethic
- Clear verbal communication
- Team collaboration
- Independent work capability
- Empathy and support
- Respect and inclusivity
- Workload prioritisation
- Problem solving
- Customer care focus
- Coordinated support provisions
Certification
- All Our Health (e-learning) - 2024
- Epic Same Day HCA Training - 2024
- Glucose Meter Basic and Refresher User Training - 2024
- Fire Safety Level 1 - 2024
- Preventing Radicalisation Level 3 (Clinical) - 2024
- Safeguarding Adults Level 2 - 2024
- Safeguarding Children Level 3 - 2024
- Equality, Diversity and Human Rights Level 1 - 2024
- Health, Safety and Welfare - 2024
- Conflict Resolution (Level 1) - 2024
- Certified Silver Cloud Supporter - January 2023
- My Support Space - January 2023
- Mind Ed Emotional Disorders (CBT) - May 2022
- Mind Ed Supporting NHS Staff & Learners Mental Health & Wellbeing at Work - May 2022
- We Can Talk Children and Young People's Mental Health Training - May 2022
- Safeguarding Children Level 1, 2 & 3 - April 2021
- Preventing Radicalisation Level 1, 2 & 3 - April 2021
- We Can Talk Fundamentals of Compassionate Care E-learning for Health Care - January 2021
- Equality Diversity and Human Rights Level 1 - February 2021
- Certified Phlebotomist Technician - October 2020
- Safeguarding Adults Level 1, 2 & 3 - October 2020
- NHS Care Certificate - January 2019
- Safeguarding Children & Young People - August 2018
- Clinical Skills: Phlebotomy, Glucose Monitoring, Epic Healthcare Systems
- Mental Health & Wellbeing: CBT, Silver Cloud Platform, Crisis Support
- Safeguarding: Multi-level certification in Child and Adult Protection
- Professional Development: NHS Care Standards, Conflict Resolution, Equality & Diversity
- Safety & Compliance: Fire Safety, Radicalisation Prevention, Health & Safety
Affiliations
I enjoy creative writing of original short fiction and exploring international media including anime and Korean dramas
References
References available upon request.
Timeline
Triage Independent Victim Advocate
Victim Support
09.2022 - 02.2024
Administrator
Know Yourself UK
01.2022 - 08.2022
Health Care Assistant
King's College Hospital
03.2010 - 09.2022
Customer Sales Advisor
Mothercare
10.2009 - 03.2010
Customer Retail Supervisor
Toys 'R' Us
10.2004 - 08.2008
Sales assistant
Atlantic Clothing
08.2003 - 10.2004
Diploma of Higher Education - Cognitive Behavioural Therapeutic Skills
Alison Online Education
Certificate of Higher Education - OCR Level 1&2 Business Administration
Bromley College of Further and Higher Education
GCSEs - 5 GCSEs Including Maths & English
Catford County Girls School
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