Bel Thapa
Nottingham,England
Summary
Results-driven restaurant professional with proven experience in management, sales, and customer service. Skilled in staff training, cost control, and operational efficiency, with a strong ability to boost profitability and enhance guest satisfaction. Adept at branding, promotion, and decisive decision-making, with a track record of delivering measurable outcomes.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
Work history
Restaurant General Manager
Thapas
Nottingham
2022.12 - 2026.04
- Coordinated promotional events to increase brand visibility and attract new customers.
- Boosted profitability through effective cost control and strategic planning.
- Managed staff scheduling to optimize productivity and reduce labour costs.
- Handled customer complaints with professionalism, maintaining high satisfaction levels.
- Conducted performance reviews and implemented improvement plans.
- Streamlined processes to enhance service delivery and overall guest experience.
Team Leader
One Stop
Nottingham
2022.01 - 2022.11
- Led a team on the shop floor, acting as the first point of contact to support day-to-day operations and ensure high service standards.
- Assisted with training and coaching team members and communicated key messages during team briefings.
- Planned colleague schedules, managing holidays and overtime to maintain optimal product availability.
- Addressed escalations and provided support to maintain a positive customer experience.
- Supported the delivery of store performance targets through effective team management and operational planning.
Assistant Restaurant Manager
Gurkha Curry Nights
Nottingham
2019.07 - 2022.01
- Trained and mentored new staff, ensuring consistent service quality.
- Monitored compliance with health and safety regulations.
- Coordinated table reservations, reducing customer waiting times.
- Managed inventory levels to prevent shortages and overstock.
- Supervised staff during peak hours, ensuring smooth operations.
- Maintained clear communication between front-of-house and kitchen staff.
Cashier
Domino’s
Nottingham
2016.09 - 2018.10
- Processed high volumes of transactions accurately during peak periods.
- Assisted in smooth shift transitions by coordinating with team members.
- Delivered excellent customer service, even in challenging situations.
- Trained new cashiers on policies and customer service standards.
- Ensured packaging and delivery processes maintained product safety.
Education
BSc - Games Production
Nottingham Trent University
Nottingham 2020.09 - 2023.06
Certificate of Higher Education - Computer Science
De Montfort University
Leicester 2019.09 - 2020.06
A-Levels - ICT, Media, History
Bilborough College
Nottingham 2017.09 - 2019.07
GCSEs -
Djanogly
Nottingham 2012.09 - 2017.07
Skills
- Leadership & Staff Training
- Cost Control & Sales Growth
- Customer Service & Complaint Resolution
- Branding & Promotional Strategy
- Time Management & Operational Efficiency
- Technical Proficiency (POS systems, IT skills)
References
Available upon request.
Timeline
Restaurant General Manager
Thapas
2022.12 - 2026.04
Team Leader
One Stop
2022.01 - 2022.11
BSc - Games Production
Nottingham Trent University
2020.09 - 2023.06
Certificate of Higher Education - Computer Science
De Montfort University
2019.09 - 2020.06
Assistant Restaurant Manager
Gurkha Curry Nights
2019.07 - 2022.01
A-Levels - ICT, Media, History
Bilborough College
2017.09 - 2019.07
Cashier
Domino’s
2016.09 - 2018.10
GCSEs -
Djanogly
2012.09 - 2017.07