Madalin Marian Florea

• Led full restaurant operation, ensuring food safety, compliance, labour management, and exceptional guest experience.
• Analysed financial reports to assess restaurant performance, pinpointing opportunities for cost reduction and revenue enhancement.
• Improved labour efficiency and managed stock control to enhance operational effectiveness.
• Coordinated FOH, BOH, kitchen, housekeeping, maintenance, and duty manager teams to enhance operational efficiency.
• Implement operational improvements including service style changes and guest‑experience enhancements.
• Manage crisis situations and ensure safe, consistent operations.
• Deliver Whitbread brand standards across Safety, Hospitality, Pride and Efficiency.
• Maintain strong compliance results (H&S, S&S, KCSA, EHO, NSF).
• Build engaged teams through coaching, succession planning, 1‑2‑1s and Brilliant Teams tools.

• Demonstrated leadership with hands-on approach in completing daily tasks and motivating team through pre-shift briefs.
• Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
• Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
• Guaranteed compliance with food safety procedures and quality control guidelines.
• Monitored compliance with food hygiene regulations, conducting regular training sessions to ensure staff adherence to standards.
• Optimised profits by controlling food, beverage and labour costs daily.
• Optimised stock levels for expected demand and minimised losses with proper rotation procedures.
• Analysed customer feedback, initiating changes in service and menu offerings to address concerns and boost repeat business.
• Managed conflict resolution among staff and with customers, diplomatically addressing issues to maintain a positive atmosphere.
• Interviewed and hired skilled personnel to fill restaurant positions.
• Organised staff meetings to communicate targets, gather feedback, and foster a collaborative team environment.
• Maintained meticulous health and safety standards, achieving top ratings in all inspections and ensuring a safe dining environment.

• Managed daily operations of a busy city centre restaurant, overseeing both front-of-house and kitchen staff to maintain high service standards.
• Championed guest satisfaction by delivering an excellent dining experience.
• Oversaw daily restaurant operations, ensuring smooth functioning and service delivery according to industry best practices and owner standards.
• Identified, investigated and corrected restaurant service issues to maintain customer satisfaction.
• Conducted training sessions for staff on updated procedures and menu items to enhance service quality. members on procedural and menu changes.
• Counselled and disciplined staff, addressing issues promptly and providing constructive feedback.

• Served customers efficiently in a fast-paced environment, enhancing dining experience and satisfaction.
• Recommended menu items based on customer preferences and current promotions, enhancing overall dining experience. to customers based on preference, food pairings and special promotions.
• Managed table reservations and seating arrangements, maximising space efficiency and customer comfort.
• Operated POS register to input orders and process customer payments.
• Received orders from wait staff and delivered beverages to guests.
• Set tables with clean cutlery, crockery, and glassware before each sitting. with clean cutlery, crockery and glassware throughout sittings.

• Prepared and served coffee, espresso drinks, and cocktails, enhancing guest experience with diverse beverage options.
• Prepared cocktails for guests and entertainment teams.
• Balanced multiple customer orders simultaneously, demonstrating exceptional memory and organisational skills.
• Provided attentive service in all-inclusive and table-service restaurants, fostering positive guest experiences and satisfaction.
• Presented menus and suggested wine pairings, facilitating informed choices and enriching dining experience.
• Laid tables with clean cutlery, crockery and glassware throughout sittings.

-Demonstrating menu knowledge

-Provided detailed answers to guest inquiries about the menu.

-Taking orders (beverage and food)

-Arranged table settings and greeted guests, escorting them to assigned seats for a welcoming dining experience.

-Welcomed guests at entrance with a warm smile, setting a positive tone for their visit.

• Handled and quickly resolved customer issues regarding product sales and customer service problems.
• Increased customer satisfaction by offering friendly, helpful and informative customer service.
• Dealt with complex customer complaints professionally and politely, resolving issues with favourable solutions.
• Maintained detailed product knowledge to competently and expertly advise customers.
• Demonstrated problem-solving abilities by identifying root causes of issues and implementing effective solutions.