Sishith Vadakkampuram Chenthamarakshan
Northampton,United Kingdom
Summary
Talented leader offering 5 years of experience in preparing and serving diverse foods. Capable of motivating employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Knowledgeable management professional with background in overseeing smooth-running restaurant operations. Skilled at creating positive dining experiences guaranteeing exceptional food service for every customer. Encourages customer feedback to implement insightful changes.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work history
Restaurant General Manager
Pizza Hut
Northampton, United Kingdom
2023.12 - 2024.10
- Improved customer satisfaction by implementing innovative restaurant management strategies.
- Managing staff for optimal productivity and efficiency.
- Ensured smooth operations by maintaining open communication lines with all staff members.
- Identified areas of improvement through regular performance reviews.
- Achieved high-level sanitary standards with regular cleanliness checks.
- Trained team members to deliver exceptional customer service.
- Oversaw inventory management to prevent stock shortages or excesses from occurring.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
- Participated in interviewing and hiring of staff.
Shift Manager
Pizza Hut
Northampton, United Kingdom
2021.12 - 2023.11
- Optimised shift schedules to improve operational efficiency.
- Coordinated with team members for seamless shift transitions.
- Ensured health and safety measures in line with company regulations.
- Improved team morale through effective communication and feedback practices.
- Resolved customer complaints promptly to maintain high service standards.
- Worked closely with management to manage staff levels and allocate resources for production plans.
Warehouse Operative
Sainsbury's Pineham
Northampton, United Kingdom
2020.12 - 2021.12
- Assisted in logistics planning for seamless transportation of goods.
- Loaded and unloaded delivery vehicles, ensured safe transport of goods.
- Performed general maintenance tasks around the warehouse, ensured a safe work environment.
- Packed orders for timely dispatch to customers and retail outlets.
District Program Manager
Kudumbashree - Government of Kerala
Palakkad, India
2019.02 - 2020.12
- Carried out day-to-day duties accurately and efficiently to achieve high productivity levels.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Improved efficiency and productivity by acquiring new skills.
Manager Corporate Sales
Xenturion Fintech Pvt Lt
Thrissur, India
2018.06 - 2019.02
- Developed strategic sales plans by analysing market trends and competitor activities.
- Fostered long-term relationships with key clients for continued business growth.
- Achieved higher client satisfaction ratings with personalised service delivery.
- Conducted comprehensive product presentations for improved client understanding and buy-in.
- Led a high-performing sales team, boosting overall performance.
- Trained new staff members on company products and sales strategies to enhance their skills.
Sales Officer
Credit Link Group
Dubai, UAE
2017.10 - 2018.02
- Increased sales volume by cultivating strong relationships with clients.
- Delivered exceptional customer service to maximise client satisfaction.
- Developed new business opportunities through proactive prospecting and networking.
- Boosted market share by implementing innovative sales strategies.
- Implemented effective sales presentations for increased product awareness.
- Analysed sales data to identify areas for improvement.
Branch Manager
ESAF Small Finance Bank
Thrissur, India
2016.11 - 2017.06
- Improved branch productivity by implementing efficient work schedules.
- Developed and implemented strategies for increased customer satisfaction.
- Managed daily operations to ensure smooth running of the branch.
- Fostered a positive work environment, improving overall team morale.
- Coordinated with other branches for seamless service delivery.
- Oversaw recruitment process, ensuring selection of competent staff members.
- Monitored operations to assess and highlight results.
- Reviewed reports from subordinate management to identify areas of opportunity.
Education
MBA Agri Business Management Finance and Marketing Management -
Kerala Agricultural University
Kerala, India 2014.08 - 2016.08
Bachelor of Engineering Electronics and Communication Engineering - undefined
St Michael College of Engineering and Technology
Tamil Nadu, India 2008.06 - 2012.08
Skills
- Leadership and Management
- Shift Management
- Fire Safety Procedures
- Front-Of-House Staffing
- Staff Training and Motivation
- Customer Service Training
- Waste Management
- Inventory Management
- Sales Forecasting
- Food Delivery Management
- Workflow Optimisation
- Staff Performance Evaluations
- Performance Improvement
- Operations Management
- Customer service
- Supervisory Skills
- Customer Service Best Practices
- Payroll and Scheduling
- Conflict Resolution Techniques
- Forecasting and Planning
- Teamwork
- Decision Making
- Time Management
- Coordination
- Report Making
- Budget management
- Staff recruitment
References
References available upon request
Timeline
Restaurant General Manager
Pizza Hut
2023.12 - 2024.10
Shift Manager
Pizza Hut
2021.12 - 2023.11
Warehouse Operative
Sainsbury's Pineham
2020.12 - 2021.12
District Program Manager
Kudumbashree - Government of Kerala
2019.02 - 2020.12
Manager Corporate Sales
Xenturion Fintech Pvt Lt
2018.06 - 2019.02
Sales Officer
Credit Link Group
2017.10 - 2018.02
Branch Manager
ESAF Small Finance Bank
2016.11 - 2017.06
MBA Agri Business Management Finance and Marketing Management -
Kerala Agricultural University
2014.08 - 2016.08
Bachelor of Engineering Electronics and Communication Engineering - undefined
St Michael College of Engineering and Technology
2008.06 - 2012.08