Becky Willshaw
Catterall, Preston
Summary
Public health graduate with six months of project management experience in the NHS and three years in the public health sector. Over four years of management experience complemented by ten years in customer and client-focused roles. Proven ability to lead projects and enhance service delivery in diverse environments.
Overview
23
23
years of professional experience
Work History
Project Manager for SEND
NHS Lancashire and South Cumbria
02.2022 - Current
- Oversaw projects, establishing and monitoring milestones and outcomes related to SEND (Special Educational Needs and Disabilities) to ensure alignment with organisational goals.
- Reviewed and implemented national and local policy, enhancing services for individuals with SEND.
- To work in conjunction with the Senior Programme manager to create programme and project plans to support the re-design of services, to plan, develop, implement and monitor the re-design of services as requested by CCGs.
- Supported and promoted partnerships and integrated working to foster collaboration among stakeholders.
- To produce reports, highlighting the project's development and other documentation to demonstrate and drive development.
Senior Dispatch Manager
Milawa Cheese Company
07.2020 - 10.2021
- Maintained accurate records, conducted testing and sampling, and managed picking, packing, and invoicing for delivery dispatch while training team members and upholding food safety and quality standards.
- Organised team, planned workflow, and coordinated multiple projects to meet strict deadlines.
- Victoria, Australia
Hospitality Manager
Goman Accommodation Units
01.2019 - 06.2020
- Managed daily operations of accommodation complex, ensuring guest satisfaction and smooth functionality.
- Holding responsibility for the running of the accommodation, consistency and being the leading role in Food Safety, Workplace Safety, HR and sole Manager, underneath the Director.
- The role involved management of a team and reviewing the work plan.
- Oversaw weekly rosters and coordinated recruitment and advertising efforts for staff.
- Engagement with the incoming and outgoing guests.
- Maintaining staff relationships and work satisfaction.
- Enhanced business income and maximised profits by streamlining procedures and reducing costs.
- Maintained communication with companies using the accommodation, fostering relationships with management to ensure consistent professional communication.
- Creating relationships and structures which ease the workload.
- Performed invoicing and bookkeeping duties to maintain accurate financial records.
- Forward planning for events, holidays, changes in the solar farm's regime.
- Darlington Point, Australia
Intelligence Officer/ Project Officer
Healthwatch Lancashire
09.2015 - 09.2016
- Developed robust and innovative approaches for gathering, collating, and presenting intelligence from Lancashire residents.
- Collected, compiled, and analysed intelligence to identify trends, providing robust evidence to inform broader programmes.
- Produced objective and balanced assessment reports in a timely manner, evaluating best practices in scrutinised services.
- To conduct 'Enter and View' assessments of health and social care environments, examining all aspects of the service provided, talking to service users, staff, relatives and carers about the service, accurately recording their views and comments.
- To keep up to date with national, regional and local information pertaining to health and social care and disseminate updates and best practice to stakeholders.
- To create and produce reports and press releases to present to local media and health and social care services.
- To work within the communications team to disseminate accurate and informative research to the public.
- Develop and sustain relationships with partner organisations.
- To use existing systems for collating data and develop the ways in which these are used.
- Working in a national government-based organisation to maintain a knowledge of the health and social care needs of individuals and communities in Lancashire.
- National government-based organisation
GP Based Wellbeing Advisor
Age UK Lancashire
12.2014 - 09.2015
- Delivered wellbeing project for national third sector agency by taking referrals from GPs to discuss clients' social, emotional, and physical wellbeing status.
- Collaborated with GPs, surgery teams, and external agencies including Social Services, Welfare Rights, and voluntary sector organisations to support client needs.
- Managed two geographical areas, maintaining two caseloads across North and West Lancashire within multiple GP surgeries.
- To make referrals to local services and provide a network of communication between organisations and client.
- To offer long term support for the client for social and wellbeing needs.
- National third sector agency
Café Supervisor
NICE Bar and Enterprises
01.2012 - 01.2014
Science Technician
St George's Business and Enterprise College
01.2010 - 01.2012
Waitress and barista
Bowland Village Inns
01.2006 - 01.2009
Catering Assistant
Oakfield Nursing Home
01.2003 - 01.2006
Education
MSc - Applied Public Health
University of Central Lancashire
Preston01-2015
BSc (Hons) - Public Health Nutrition
Leeds Metropolitan University
01-2011
A Level - Biology, Chemistry, Sport
Cardinal Newman College
Preston01-2007
GCSE's -
Garstang High School
01-2005
Skills
- Project management
- Policy implementation
- Stakeholder engagement
- Partnership development
- Project scheduling
- Resource allocation
- Analytical skills
- Research skills
- Software skills
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Outlook
- SPSS analytics
- Informatics
- CRS/CRM systems
- Government experience
- Healthcare experience
- Third sector experience
- Information governance
- Data protection
- Effective communication
- Interpersonal skills
- Multitasking
- Service promotion
- English proficiency
- Grammar skills
- Professional attitude
- Friendly attitude
- Facility assessments
Custom Section
- NHS Based - Information Governance, 2022-05-01
- Health Coach Training, 2022-05-01
- Patient-led assessments of the care environment (PLACE) training, Nationally recognised assessments of health facilities
- Person Centred - Safeguarding Adults and Children - Dementia and Deprivation of Liberty Safeguards (DoLs) training
- Computer skills - Microsoft Specialist Certificates in Excel, Powerpoint and Word
- First Aid and Safety - First Aid Training and Food Safety Supervisor, 2019-01-01
- Laboratory - NVQ Level 2 in Laboratory and Associated Technical Activities
References
- Zoe Richards, Senior Manager at NHS Lancashire and South Cumbria, 07870545366, z.richards1@nhs.net
- Deanne Benton, Cameron Rowan Management team at Milawa Cheese, 0357273589, info@milawacheese.com.au
- Bruce Gowrie-Smith, Director at Goman (Darlington Point), 0429684164, bgs@bigpond.com
- Neil Greaves, Communications Manager at Healthwatch Lancashire, neil.greaves@nhs.net
Timeline
Project Manager for SEND
NHS Lancashire and South Cumbria
02.2022 - Current
Senior Dispatch Manager
Milawa Cheese Company
07.2020 - 10.2021
Hospitality Manager
Goman Accommodation Units
01.2019 - 06.2020
Intelligence Officer/ Project Officer
Healthwatch Lancashire
09.2015 - 09.2016
GP Based Wellbeing Advisor
Age UK Lancashire
12.2014 - 09.2015
Café Supervisor
NICE Bar and Enterprises
01.2012 - 01.2014
Science Technician
St George's Business and Enterprise College
01.2010 - 01.2012
Waitress and barista
Bowland Village Inns
01.2006 - 01.2009
Catering Assistant
Oakfield Nursing Home
01.2003 - 01.2006
MSc - Applied Public Health
University of Central Lancashire
BSc (Hons) - Public Health Nutrition
Leeds Metropolitan University
A Level - Biology, Chemistry, Sport
Cardinal Newman College
GCSE's -
Garstang High School