Barbara Johnson
Hull,Humberside
Summary
Results-driven Credit Controller with a strong focus on debt recovery and customer account management. Negotiates payment plans effectively, fostering positive relationships to enhance client satisfaction. Implements robust credit control procedures, minimising financial risk and ensuring timely collections.
Overview
41
41
years of professional experience
Work History
Credit Controller
Neways Associates Ltd
Castleford, West Yorkshire
01.2011 - Current
- Monitored debtor balances to identify and address overdue accounts proactively.
- Managed customer accounts to maintain up-to-date billing information and reduce outstanding debts.
- Maintained regular email and telephone contact with customers to appropriately manage overdue account payments.
- Documented customer payments and credit queries precisely, maintaining accurate and up-to-date accounts.
- Prepared letters requesting payment for overdue accounts and escalated aged accounts for legal action.
- Negotiated payment plans with customers experiencing financial difficulties, maintaining positive relations.
- Handled telephone credit collections promptly and professionally, quickly resolving account issues.
- Developed and maintained strong relationships with customers, enhancing client satisfaction and loyalty.
- Chased customers ahead of payment deadlines, ensuring balanced accounts within agreed invoice timeframes.
- Received and resolved customer queries efficiently, enabling timely invoice processing and payment.
- Used exceptional communication skills to build strong customer relations, enabling positive, professional account management.
- Implemented effective credit control procedures, minimising financial risk to the company.
Sales Negotiator
Beercock Wiles & Wick
Hull, Humberside
10.2007 - 11.2010
- Delivered exceptional customer service, resolving issues swiftly to prevent delays in the sales process.
- Arranged viewings, conducted valuations, and advised on mortgage appointments on a regular basis.
- Coordinated with solicitors, mortgage advisors, and other professionals to facilitate smooth transactions.
- Gathered feedback from customers about products and vendors and shared data to improve offerings.
- Maintained comprehensive brand and product knowledge to maximise sales opportunities and meet set targets.
- Delivered professional presentations and used optimum sales techniques to consistently meet sales quotas.
- Managed a portfolio of properties, ensuring all listings were up-to-date and accurately presented.
- Negotiated property sales by effectively communicating with buyers and sellers to reach mutually beneficial agreements.
- Resolved customer issues promptly, maintaining a high level of customer satisfaction and retention.
- Developed engaging sales pitches to promote products and services of company.
- Actively participated in weekly sales meetings, offering insights and strategies to drive sales forward.
- Maintained accurate records of all sales transactions, ensuring compliance with company policies.
Car Rental Receptionist
Kennings
Hull, Humberside
01.1985 - 01.1991
- Welcomed guests and clients with a warm and engaging approach.
- Handled incoming telephone calls to ensure accurate message delivery to personnel.
- Maintained pristine reception area to impress and welcome visitors.
- Instilled confidence in visitors, cultivating a professional image of the organisation.
- Cultivated positive business reputation through delivery of professional customer service.
- Facilitated customer interactions with a professional approach and delivered knowledgeable assistance.
- Facilitated day-to-day administrative tasks to support staff needs effectively.
- Address enquiries from clients, vendors, and members of the public to ensure timely and accurate information dissemination.
- Maintained cleanliness and organisation of reception area to enhance visitor experience.
- Organised and maintained invoices, customer records, and paperwork to enhance retrieval efficiency.
- Facilitated seamless check-in and check-out processes, ensuring exceptional customer satisfaction.
- Handled confidential documents with utmost discretion and adherence to data protection guidelines.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Managed all payment processing, invoicing and collections tasks.
Education
Kelvin Hall High School
HullSkills
- Customer account reconciliation
- Telephone collections
- Debt recovery
- Payment plan negotiation
- Relationship management
- Conflict resolution
- Negotiation strategies
- Attention to detail
- Debt management
- Customer handling
Hobbies and interests
- Horse Riding
- Keeping Fit - Walking and going to the gym
Timeline
Credit Controller
Neways Associates Ltd
01.2011 - Current
Sales Negotiator
Beercock Wiles & Wick
10.2007 - 11.2010
Car Rental Receptionist
Kennings
01.1985 - 01.1991
Kelvin Hall High School