BABITHARAN VARATHARAJAN
Romford,United Kingdom
Summary
Results-driven IT professional with 4 years of experience in technical support, systems administration, and team leadership, currently completing an MSc in Cyber Security at University of Hertfordshire. Strong foundation in network security, vulnerability management, incident response, and IT infrastructure protection. Experienced in diagnosing complex technical issues, strengthening system security, and supporting enterprise environments. Seeking a Cyber Security Analyst / SOC Analyst role in the UK to contribute to organisational security resilience.
Overview
11
11
years of professional experience
Work history
Technical Support Engineer / Team Leader
Aimpos (PVT) Ltd
Colombo, Srilanka
2021.08 - 2025.02
- Streamlined communication processes between IT department and end-users, promoting better understanding of technical requirements.
- Collaborated with cross-functional teams to ensure smooth system functioning.
- Contributed significantly to team projects by sharing insights and expertise in tech support domain.
- Stayed abreast with industry trends for proactive identification and resolution of potential challenges before they escalated into larger problems.
- Resolved escalated technical issues promptly, ensuring minimal disruptions in operations.
- Provided exceptional customer service through addressing, diagnosing and resolving technical issues.
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Took ownership of personal queue, seeing issues through to resolution or escalation as appropriate.
- Delivered complete set-up assistance for networking systems, IP phone equipment and related IT gear.
Computer Technician
Department of Agrarian Development
Vavuniya, Srilanka
2013.12 - 2014.07
- Identified and fixed technical issues to prevent downtime.
- Managed vast databases using effective organisational skills.
- Formulated customised IT solutions to meet specific customer needs.
- Increased system efficiency by implementing innovative software solutions.
- Improved network security for protection of sensitive company data.
- Installed new hardware, improved system performance.
- Solved complex software problems for client satisfaction.
- Set up and installed new hardware and software systems to customer requirements.
Education
Master of Science (MSc) - Cyber Security
University of Hertfordshire
Hatfield, United Kingdom 2025.09 -
Bachelor of Science (BSc) - Computing
University of Gloucestershire (IDM Colombo Campus)
Srilanka 2021.11 - 2023.02
Higher National Diploma - Computing
British College of Applied Studies
Srilanka 2015.01 - 2017.07
NVQ Level 3 - Information Technology
Vavuniya Technical College
Sri Lanka 2012.01 - 2012.12
Skills
- Cyber Security Governance & ISO 27001 Awareness
- Network Security (TCP/IP, DNS, DHCP, Firewalls)
- IT infrastructure understanding
- Service desk software operation
- Technical documentation proficiency
- Troubleshooting expertise
- Remote desktop support
- IT support expertise
- Cybersecurity principles
- Hardware troubleshooting
- Troubleshoot technical issues
- Data recovery techniques
- Hardware Maintenance
- Microsoft 365 administration
- Virtual ICT support
- Cybersecurity knowledge
TECHNICAL TOOLKIT
Operating Systems:
Windows 10/11, Windows Server, Linux (Kali/Ubuntu – academic labs)
Security & Networking Tools (Academic / Lab Exposure):
Wireshark, Nmap, Metasploit (basic), Nessus (academic exposure), Splunk (SIEM fundamentals)
Infrastructure:
LAN/WAN, Routers & Switches, VPN, Remote Desktop Tools
Other Tools:
Microsoft 365, Active Directory, Ticketing Systems
Affiliations
- Exploring Cyber Security labs (TryHackMe, Hack The Box) to enhance practical security skills
- Staying updated with emerging technologies, cloud computing, and cyber threats
- Playing strategic games that enhance analytical thinking
- Problem-solving challenges and logical reasoning activities
- Reading technology blogs and industry news
Accomplishments
Star Performer of the Year – 2022
Recognised for exceptional technical troubleshooting skills, leadership contribution, and consistent delivery of high-quality IT support services.
Best Attendance Award 2022 – Awarded for exceptional commitment, punctuality, and reliability in maintaining consistent workplace attendance.
Network Security Assessment & Vulnerability Analysis (MSc Group Project)
GID IT : bv25aac@herts
Git Repository : https://github.com/ashish86605/Group-Project
Timeline
Master of Science (MSc) - Cyber Security
University of Hertfordshire
2025.09 -
Bachelor of Science (BSc) - Computing
University of Gloucestershire (IDM Colombo Campus)
2021.11 - 2023.02
Technical Support Engineer / Team Leader
Aimpos (PVT) Ltd
2021.08 - 2025.02
Higher National Diploma - Computing
British College of Applied Studies
2015.01 - 2017.07
Computer Technician
Department of Agrarian Development
2013.12 - 2014.07
NVQ Level 3 - Information Technology
Vavuniya Technical College
2012.01 - 2012.12