Ayonitemi Agbi
Rochester
Summary
Proactive and enthusiastic graduate with insight in business strategy, marketing, and consumer behaviour analysis. Proven experience in customer service with a strong transferable skill set. Focused on utilising in-depth product knowledge to enhance organisational performance and meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Assistant
Primark
Chatham
02.2026 - 05.2026
- Replenished shop-floor stock from the stockroom to maintain full, customer-ready displays.
- Processed returns, exchanges, gift cards and staff purchase accurately at the till.
- Advised customers on sizing and product options, suggesting suitable alternatives when needed.
- Contributed to team huddles to support store targets and promote add-on sales (e.g., bags).
- Coordinated with colleagues via headset to prioritise tasks and escalate issues to managers.
Sales Team Member
Clarks
Bluewater
07.2024 - 09.2025
- Delivered high-quality customer service by understanding customers' needs and recommending suitable products.
- Assisted customers with product care knowledge, enhancing their purchasing experience.
- Efficiently handled customers' issues, ensuring positive resolutions and maintained customer satisfaction.
Temporary Customer Assistant
Pop-up Club
Bluewater
11.2021 - 12.2021
- Promoted diverse product offerings from 3-5 art designers within a retail environment.
- Processed customer orders while cross-selling related products to increase sales by 10%.
- Shared comprehensive product knowledge with customers to facilitate informed purchasing decisions.
- Resolved customer queries regarding artwork sizes and ensured delivery of requested items.
Intern
National Citizen Service
Gillingham
06.2019 - 07.2019
- Assumed leadership of a team to secure funding for a local charity.
- Collaborated with various stakeholders to achieve fundraising objectives.
- Delegated roles to team members and monitored effectiveness of fundraising events.
- Developed innovative event ideas, resulting in two successful fundraising events raising £80 for charity.
Education
BSc (Hons) - Business and Management
University of Kent
Gillingham07-2025
BTEC Level 3 National Diploma - Business Studies
Mid-Kent College
Gillingham06-2022
BTEC Level 2 Technical Certificate - Business Studies
Mid-Kent College
Gillingham06-2021
5 GCSE's - English and Mathematics
The Howard School
Gillingham06-2019
Skills
- Problem-solving
- Time management
- Organisational skills
- Communication skills
- Leadership abilities
- Interpersonal communication
- Cultural awareness
- Customer service excellence
- Cash handling expertise
- Consumer behaviour analysis
- Empathetic listening
- Strategic selling techniques
- Target achievement strategies
- Product knowledge
Certification
Level 5 Chartered Management Institute Accreditation upon request.
Hobbies and Interests
- Networking
- Fitness
- Socialising
- Personal Development
References
References available upon request.
Timeline
Retail Assistant
Primark
02.2026 - 05.2026
Sales Team Member
Clarks
07.2024 - 09.2025
Temporary Customer Assistant
Pop-up Club
11.2021 - 12.2021
Intern
National Citizen Service
06.2019 - 07.2019
BSc (Hons) - Business and Management
University of Kent
BTEC Level 3 National Diploma - Business Studies
Mid-Kent College
BTEC Level 2 Technical Certificate - Business Studies
Mid-Kent College
5 GCSE's - English and Mathematics
The Howard School