Ayesha Qummar
Manchester
Summary
Dedicated professional with a client-focused approach and a positive disposition, excelling in communication excellence and sales persuasion. Proven ability to enhance customer satisfaction through effective up-selling techniques and adept use of customer relationship management software. Skilled in self-checkout operation, cash handling, and feedback reception, with a strong commitment to fostering long-term customer relationships.
Overview
2
2
years of professional experience
Work history
Customer service representative
Rounders
Manchester
2025.06 - Current
- Trained new hires for improved productivity and efficiency on the job floor.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Facilitated customer loyalty programmes to enhance customer retention.
- Participated in team meetings sharing best practices for improving service delivery.
- Ensured smooth running of operations with timely preparation of reports.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Performed administrative duties contributing towards smooth store operations.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Provided top-notch support for increased customer satisfaction.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Customer assistant
Range Desserts
Manchester
2024.09 - 2025.04
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Operated till systems smoothly, streamlining check-out process for customers.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Improved customer relations by promptly addressing queries and concerns.
- Provided excellent customer service to ensure repeat business.
- Handled cash transactions accurately, enhancing trust between business and clientele.
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Assisted customers with product selection to ensure satisfaction.
Customer assistant
KFC
Islambad,Pakistan
2023.12 - 2024.03
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Increased sales through suggestive selling techniques.
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Operated till systems smoothly, streamlining check-out process for customers.
- Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
- Improved customer relations by promptly addressing queries and concerns.
- Assisted customers with product selection to ensure satisfaction.
Education
Bachelor of Science - Psychology
University of Lancaster
Manchester 06/2024 -
A-Levels - Medical
APS College
Islambad 04/2022 - 01/2024
Skills
- Client-Focused approach
- Positive disposition
- Patience and tolerance
- Communication excellence
- Up-Selling experience
- Feedback reception
- Sales persuasion
- Customer satisfaction enhancement
- Self-Checkout operation
- Customer relationship management software
- Cash handling
Timeline
Customer service representative
Rounders
2025.06 - Current
Customer assistant
Range Desserts
2024.09 - 2025.04
Customer assistant
KFC
2023.12 - 2024.03
Bachelor of Science - Psychology
University of Lancaster
06/2024 -
A-Levels - Medical
APS College
04/2022 - 01/2024