Skilled Assistant Manager with history of building customer satisfaction and loyalty by delivering top-notch support and service. Talented in troubleshooting problems with excellent analytical and critical thinking skills. Team player offering 3+ years in Business environments. Organised Accountant with 2 years of involvement in managing accurate accounting information, tax return support, bookkeeping and auditing.
Hi, I’m
Ayesha Mohsina
Barnet,Hertfordshire
Summary
Overview
3
years of professional experience
5
years of post-secondary education
Work History
Heathplace LtdBarnet, Hertfordshire
Assistant manager, customer service
04.2021 - 11.2023
Job overview
- Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
- Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
- Trained staff on best practices to achieve optimal productivity.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Collaborated with store manager, acting as reliable partner to manage and deliver on daily priorities.
Bell Maison LtdBarnet, Hertfordshire
Accounts payable accountant
04.2021 - 09.2021
Job overview
- Verified invoice and expense claims' accuracy ahead of processing.
- Coordinated recordkeeping for compliance, tax preparation and external audits.
- Completed weekly bank reconciliations for accurate and deadline-oriented accounting.
- Built positive relationships with stakeholders, strategically managing their expectations.
- Trained billing teams to perform accurately under pressure.
- Served as escalation point of contact for internal and external queries.
Education
University of HertfordshireHatfield
Master of Science from International Business
02.2021 - 03.2023
University Overview
- MSc IB Major Research Project A*
- International Supply Chain Management A*
- Global E Business A*
- Completed professional development in Business Communications
Osmania UniversityHyderabad, India
Bachelor of Business Administration from Commerce
06.2016 - 04.2019
University Overview
I completed my A Levels in April 2016 and achieved an A. I am currently studying Commerce, Accounting and Finance.
Skills
- Outstanding customer service
- Target motivated
- Inspiring leadership
- Orienting and training
- Communication
- Strategic planning
- Problem solver
- Office 365 usage
- Power BI
Languages
English
Fluent
Hindi
Native
Telugu
Fluent
Arabic
Elementary
Portuguese
Beginner
Affiliations
Affiliations
Associated to an Orphanage Cherish Foundation, India. Helping mentoring, providing support, care and enrolling homeless children for schooling through Government-led education schemes.
Accomplishments
Accomplishments
- Be Human Award
- Great Customer Service Award
- Best Trainer Award
- Star employee of the month
Timeline
Assistant manager, customer service
Heathplace Ltd
04.2021 - 11.2023
Accounts payable accountant
Bell Maison Ltd
04.2021 - 09.2021
University of Hertfordshire
Master of Science from International Business
02.2021 - 03.2023
Osmania University
Bachelor of Business Administration from Commerce
06.2016 - 04.2019
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