Dauda Olabanji

• Devised creative strategies for highlighting goods and promoting specific attributes.
• Developed targeted advice for decision-makers on how best to reach target consumers and build awareness.
• Compiled industry data on competitor pricing, materials costs and supply chain issues to help set accurate pricing.
• Advised clients on optimum mix of products and distribution channels for greatest success.
• Conducted market research to understand customer base and enhance products.
• Advised management of customer service trends, creating proactive strategies to maintain best practices.
• Improved company processes by analysing customer feedback and service trends.
• Provided professional and helpful support to new and existing clients.
• Trained, coached and mentored over sixty Customer Service Associates to consistently meet and exceed targeted department KPIs.
• Optimised service quality by ensuring up to date knowledge about company products, services and policies.
• Resolved complaints with proactive problem-solving and analysis.

• Developed automated programmes to drive engagement and improve marketing efficiency.
• Analysed paid and organic website data to enhance Return On Investment (ROI).
• Built centralised CRM strategy designed to engage, convert and retain customers in line with targets.
• Liaised with stakeholders and wider products managers to review, plan and implement updates.
• Gathered insights from stakeholders and users to align product evolution with current regulations and business needs.
• Leveraged market and competitor data to identify market opportunities and gaps.
• Conducted market research to understand customer base and enhance products.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Updated clients on new financial products for improved investment possibilities.
• Researched and identified new markets and potential clients for increased market participation and cash flow.
• Assessed, evaluated and analysed client asset portfolios to maximise return on investment.
• Researched financial products thoroughly to provide thorough, reliable client guidance.
• Delivered high-quality consulting, supporting clients to meet and exceed short- and medium-term financial goals.
• Assessed clients' financial requirements to devise bespoke investment plans.
• · Managing and strengthening customer relationships through cross-selling and up-selling to both existing and prospective customers
• · Advising and recommending investment products such as stocks, bonds, mutual funds, real estate e.t.c. and money market instruments
• · Employing the tools of macroeconomics and its fundamentals to make strategic decisions and communicate timely information to clients on the position of their holdings and a forecasted perspective of the market.

• Established clear budgets and cost controls strategies to meet objectives.
• Handled negotiations with outside vendors and service agencies to meet group needs.
• Organised financial and operational data to help with yearly budgeting and planning.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
• Set up appointments with potential and current customers to discuss new products and services.
• Handled high volume calls to address customer inquiries and concerns.
• Applied positive customer service approach to increase satisfaction levels.

• Reached out to established clients to follow up after sales and offer new products and services.
• Maintained up-to-date client records in database systems.
• Supported team by demonstrating respect and willingness to help.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Exceeded KPI targets when providing customer support via phone, email and chat.
• Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
• Gathered customer feedback to identify successes and highlight improvement opportunities.

• Prioritised strategies to develop responsible, independent learners.
• Taught Economics and Accounting to an array of students of varying ages and abilities.
• Delivered classroom teaching that helped students to learn, prepared effective lesson notes, graded student's work and

offered feedback, managed students and classroom materials.