Ayan Akram
Reading
Summary
Energetic Crew Member with knack for delivering top-notch customer service and maintaining smooth operations. Excel in fast-paced environments by keeping team morale high and ensuring orders are accurate and timely. Regularly praised for improving customer satisfaction and streamlining workflow.
Overview
1
1
year of professional experience
Work history
Crew member
Mosaic's Peri Peri
Reading, Berkshire
2025.12 - 2026.03
- Provided excellent customer service to enhance guest experience.
- Supported team members during busy periods, promoting efficient work flow.
- Performed cash handling tasks to ensure accurate transactions.
- Demonstrated knowledge of menu items, helping customers make informed choices.
- Coordinated with kitchen staff for timely delivery of orders.
- Served food and beverages efficiently to provide seamless service experience for guests.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Ran orders from kitchen to dining areas.
- Worked fast and accurately to meet customer needs and service goals.
Retail assistant
Marks and Spencer
Reading, Berkshire
2025.06 - 2025.06
- One week placement
- Assisted customers with product selection, leading to improved customer satisfaction.
- Replenished floor stock promptly, maximising product availability for customers.
- Listened to customer needs and preferences toprovide targeted advice, increasing sales opportunities.
- Unpacked and organised deliveries efficiently, developing time-management.
- Adapted to working in both the food and clothing departments, demonstrating flexibility and willingness to learn.
- Built strong relationships with regular customers for repeat business.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
Education
GCSEs - Maths, English literature, English language, Combined science, History, Business and Imedia
Maiden Erlegh School In Reading
Reading 09/2021 - 06/2026
Skills
- Retail industry understanding
- Retail environment adaptability
- Communication skills
- Adaptability and Flexibility
- Multilingual
- Stock management
- Table setting techniques
- Multitasking
- Team collaboration/team work
Languages
English
Fluent
Urdu
Native
Hindi
Fluent
Punjabi
Advanced
References
References available upon request.
Timeline
Crew member
Mosaic's Peri Peri
2025.12 - 2026.03
Retail assistant
Marks and Spencer
2025.06 - 2025.06
GCSEs - Maths, English literature, English language, Combined science, History, Business and Imedia
Maiden Erlegh School In Reading
09/2021 - 06/2026