Axelle Mapoon

• Established strong customer relationships through engaging interactions and support.
• Guided customers in making informed purchasing decisions to enhance satisfaction.
• Organised marketing materials to effectively promote new products and discounts.
• Delivered exceptional service, resulting in increased repeat business rates.
• Conducted temperature checks for freezer and chiller to ensure product integrity.
• Performed bakery checks to maintain quality standards.
• Executed product clearance reductions to optimise inventory management.
• Restocked stalls and created price labels for efficient merchandising.

• Conducted thorough research and budget analysis for hardware procurement decisions.
• Coordinated software installations to enhance business functionality.
• Monitored system backups to ensure effective recovery from data loss incidents.
• Collaborated on inter-departmental projects, resulting in integrated business solutions.
• Performed daily server backups and monitored server room temperature to prevent downtime.
• Prepared IT hardware assets for new joiners, ensuring compliance with company standards.
• Drafted ISO-compliant IT policies and maintained technical documentation.
• Utilised ServiceNow to manage IT tickets, providing timely technical support across the organisation.

Oversaw all cashier operations, processing high volumes of transactions accurately.

Achieved daily cash reconciliation with zero discrepancies.

• Handled cash, card, and digital transactions efficiently.

Resolved customer inquiries professionally to maintain service standards.

• Balanced tills daily while adhering to strict cash-handling protocols.
• Contributed to a positive retail environment by orienting new staff members.
• Fostered effective collaboration to build a supportive team atmosphere.

Conducted in-depth analysis of competitors' marketing strategies to identify trends and opportunities.

Researched SEO and SEA best practices to inform data-driven marketing decisions.

Performed competitor analysis to assess digital marketing tactics and market positioning.

• Managed company inventory through POS system, ensuring real-time stock data accuracy.
• Conducted regular stock audits and reconciliations to detect discrepancies and prevent losses.
• Coordinated supplier interactions for restocking, ensuring timely replenishment of high-demand items.
• Organised and labelled inventory to optimise storage efficiency and enhance retrieval processes.
• Monitored product turnover rates and generated reports for management decision-making.
• Implemented control procedures to minimise overstocking and shortages.
• Provided accurate stock availability information to support sales team and improve customer satisfaction.

Recorded sales transactions in company system, ensuring data accuracy and timely updates.

Prepared and maintained sales quotas for hardware products, facilitating performance tracking.

Managed sales data entry to reflect real-time transactions with precision.

• Monitored quotas for hardware sales, enabling effective evaluation of sales performance.