Summary
Overview
Work history
Education
Skills
Affiliations
References
Personal Information
Custom
Timeline
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Wejuah Kasise

Falmouth,United Kingdom

Summary


I am an enthusiastic and reliable undergraduate from Falmouth University with a passion for music, film, horticulture, culinary arts, animal rescue, and cultural diversity. As a Popular Music graduate, I have gained valuable experience across Falmouth, Penryn, and Truro, focusing on music and film projects that involved project management, collaboration, data analysis, and coordination in music videos, photoshoots, and promotional events. These roles have sharpened my skills in time management, planning, adaptability, teamwork, leadership, and problem-solving. Additionally, I have worked in both front- and back-of-house roles in hospitality and retail, as well as in festival worker and performer positions, which enhanced my communication, teamwork, and social skills. I am capable of taking the lead in fast-paced environments and new situations. I thrive in team-oriented settings, am open to feedback, and am committed to continuously developing my skills.

Overview

8
8
years of professional experience
9
9
years of post-secondary education

Work history

Customer Sales Assistant

Trago Mills
Falmouth, Cornwall
09.2024 - Current
  • Gained hands-on experience in the gardening department, assisting an average of 30+ customers per day with tailored product recommendations for various gardening projects.
  • Provided expert guidance on plants, tools, and gardening supplies, ensuring customers selected the most suitable products for their needs.
  • Managed stock levels effectively, ensuring 95% accuracy in stock replenishment, organization, and maintenance for maximum accessibility and visual appeal.
  • I coordinated stock picking and dispatch through a TRS system, working closely with the warehouse to ensure accurate inventory flow and timely order fulfilment.
  • Stayed informed on the latest gardening trends, including plant care, tools, and sustainable practices, to offer knowledgeable and up-to-date advice
  • Assisted with plant care, including watering, labelling, and arranging for optimal placement, improving sales and product visibility by 20% in key areas.
  • Delivered exceptional customer service, resolving an average of 50+ customer queries per day, contributing to a 30% reduction in customer complaints and enhancing the overall shopping experience.

Mail Sorter

Royal Mail -Angaard Agency
Truro, UK
05.2024 - 08.2024
  • Maintained accurate records of all incoming and outgoing mail and packages, ensuring compliance with delivery schedules and improving tracking efficiency.
  • Streamlined sorting processes by categorizing mail and organizing it into designated bins, enhancing workflow and processing speed.
    Prepared mail for delivery using scanners, handheld printers, and appropriate packing materials, ensuring secure and organized shipments.
  • Prepared mail for delivery using scanners, handheld printers, and packing materials, ensuring 100% accuracy in labelling and secure shipments. Following safety protocols and minimizing delays.
  • Verified the accuracy of addresses, postage, and item condition, ensuring 99% accuracy and ensuring timely processing and delivery of all mail and packages.

Customer Advisor

B&Q
Penryn, UK
02.2023 - 11.2023
  • Provided expert advice to customers, offering tailored solutions for gardening, outdoor projects, and seasonal needs, leading to increased customer satisfaction and sales.
  • Stayed informed on new products and seasonal offerings, ensuring relevant recommendations for plants, fertilizers, outdoor furniture, and decorations.
  • Assisted with plant care and stock organization, contributing to vibrant and visually appealing displays that attracted customer attention and boosted sales.
  • Managed stock levels, ensured timely replenishment, and maintained a clean, organized department, enhancing overall operational efficiency.
  • Stayed informed on new products and seasonal offerings, ensuring 50+ relevant product recommendations each month, which increased customer engagement and drove repeat business.
  • Supported colleagues during peak seasons, ensuring smooth operations and maintaining high-quality customer service.
    Contributed to a positive team atmosphere, helping maintain morale during busy periods and promoting effective collaboration.
  • Resolved customer inquiries both in-store and over the phone, offering accurate product information and gardening advice, enhancing the overall shopping experience.

Kitchen Advisor

Pizza Pls
Penryn, UK
12.2022 - 03.2023
  • Worked as a Kitchen Porter at Pizza Pls, ensuring the cleanliness, safety, and organization of the kitchen at all times.
  • Responsible for washing and sanitizing kitchenware, appliances, and utensils, maintaining high hygiene standards in a fast-paced environment.
  • Proactively replenished ingredients, toppings, and condiments, ensuring continuous, efficient service for chefs and waitstaff.
  • Assisted with various kitchen tasks, contributing to smooth operations and supporting the team during peak service hours.

Chef, Prep Chef & Kitchen Porter

Meat Counter
Falmouth, UK
04.2022 - 11.2022
  • As Prep Chef, I was responsible for preparing sauces, meats, vegetables, and ingredients for menu items, ensuring timely and efficient delivery and service.
  • Maintained kitchen cleanliness and organization, including labelling products with dates, best-before information, and shelf life, while managing delivery invoices.
  • Collaborated with head chefs during evening service to ensure each dish met the restaurant’s high standards for both taste and presentation
  • Took on additional KP shifts over the summer to increase hours and support kitchen operations during peak periods.
  • Catered for large corporate and special events, successfully managing food service for 20+ guests while ensuring quality and presentation.
  • Monitored the quality, presentation, and portioning of plated food across the line to ensure consistency and adherence to business standards.

Bartender, Waiter & Pizza Chef

Five Degrees West
Falmouth, UK
02.2020 - 03.2022
  • Whilst working Worked at Fives during significant changes due to the COVID-19 pandemic, adapting to new dining concepts, restaurant work, and bar service, which transitioned to table service.
  • Took on multiple roles, including bartending, waiting tables, and kitchen work, contributing to the smooth operation of the restaurant.
  • Maintained a clean and organized kitchen environment, ensuring the KP area was always tidy and efficient.
  • Assisted kitchen staff when short-handed, providing support to maintain operational efficiency during peak periods.
  • Demonstrated professionalism and patience whilst dealing with difficult customers.
  • Regularly refreshed cocktail-making skills every 2-3 months, learning to craft a variety of cocktails to improve service and customer satisfaction.

Bartender & Waiter

Princess Pavillion
Falmouth, UK
04.2019 - 01.2020
  • Gained valuable experience working in music, festivals, and theatre settings, including bartending, catering, and event preparation at The Princess Pavilion (GLL) in Falmouth, supporting over 50+ events annually..
  • Adapted quickly to fast-paced, high-pressure environments, consistently maintaining a 95%+ customer satisfaction rate during large-scale events with up to 300+ guests.
  • Improved my efficiency, multitasking, and ability to work under pressure during high-demand events.
  • Developed strong communication skills, ensuring smooth interactions with both customers and team members.

Warehouse Operative

Xtra Personnel
Black Country, UK
02.2018 - 09.2018
  • Took on new responsibilities, including sorting paperwork, checking product quality, and organizing stock to ensure smooth operations.
  • Demonstrated a strong work ethic by handling heavy lifting and transporting goods as required for the role.
  • Applied attention to detail when picking and packing products for dispatch, ensuring accuracy and efficiency.
  • Packed orders for timely dispatch to customers and retail outlets, ensuring prompt and reliable delivery.
  • Worked as part of the picking and distribution team, maintaining fast-paced standards for the directory distribution of sports products.
  • Showed flexibility with availability, stepping in to cover for co-workers when they were absent, ensuring the team remained fully supported.

Sales Associate & Model

Harper & Lewis
Birmingham, UK
10.2017 - 03.2018
  • Demonstrated flexibility by covering for co-workers and meeting store targets under time pressure.
  • Worked independently to barcode products and order essentials (e.g., hangers, tags, size cubes), improving reliability and independence.
  • Managed the fast-paced delivery process, processing products and preparing them for display.
  • Selected to model for the company’s website, thanks to strong social skills.
  • Took responsibility for sorting transfers and organizing stock orders, enhancing organizational skills.
  • Emphasized communication, teamwork, and customer service when measuring foot sizes and upselling products.
  • Stayed current on trends to effectively upsell and recommend products.

Outfit, Delivery Assistant & Sales Associate

Gallagher Retail Park
Wednesbury, UK
11.2016 - 09.2017
  • Gained initial retail training and experience in setting up the sales floor.
  • Focused on communication with customers, identifying their needs and providing assistance.
  • Handled monetary transactions, issued refunds, and processed online orders for customers needing specific clothing sizes.
  • Managed invoices when dealing with deliveries and transfers, ensuring accurate records and smooth operations.

Education

Bachelor of Arts - Popular Music

Falmouth University
Penryn, Cornwall
09.2018 - 06.2021

Diploma - Music Performance Level 3 MERIT

Access To Music
Birmingham
09.2013 - 07.2015

GCSE's -

Wood Green Academy
Wednesbury, Sandwell
09.2008 - 06.2013

Skills

  • Initiative: Proactively took action and drove projects forward with minimal supervision
  • Functional Skills: Applied strong practical and technical skills to perform various tasks across different work environments
  • Customer Service: Provided exceptional service by addressing customer needs, resolving queries, and ensuring satisfaction
  • Time Management: Prioritized tasks efficiently, meeting deadlines and maintaining high performance across various roles
  • Positive and Approachable: Maintained a friendly and approachable demeanour, ensuring positive interactions with customers and colleagues
  • Multidisciplinary Teamwork: Collaborated with cross-functional teams to deliver results and achieve common objectives
  • Tech-Savvy: Proficient in using digital tools and software, adapting to new technologies, and integrating them effectively into daily tasks

Affiliations

  • Reading
  • Skateboarding
  • Carpentry
  • Gardening
  • DIY
  • Travelling
  • Technology

References

References available upon request.

Personal Information

Gender: Male

Date Of Birth: 14/08/1997

Custom

References available upon request

Timeline

Customer Sales Assistant

Trago Mills
09.2024 - Current

Mail Sorter

Royal Mail -Angaard Agency
05.2024 - 08.2024

Customer Advisor

B&Q
02.2023 - 11.2023

Kitchen Advisor

Pizza Pls
12.2022 - 03.2023

Chef, Prep Chef & Kitchen Porter

Meat Counter
04.2022 - 11.2022

Bartender, Waiter & Pizza Chef

Five Degrees West
02.2020 - 03.2022

Bartender & Waiter

Princess Pavillion
04.2019 - 01.2020

Bachelor of Arts - Popular Music

Falmouth University
09.2018 - 06.2021

Warehouse Operative

Xtra Personnel
02.2018 - 09.2018

Sales Associate & Model

Harper & Lewis
10.2017 - 03.2018

Outfit, Delivery Assistant & Sales Associate

Gallagher Retail Park
11.2016 - 09.2017

Diploma - Music Performance Level 3 MERIT

Access To Music
09.2013 - 07.2015

GCSE's -

Wood Green Academy
09.2008 - 06.2013

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Wejuah Kasise