Summary
Overview
Work History
Education
Skills
Custom
Languages
Timeline
Generic

AVISHKA RUKMAL

Plumstead,United Kingdom

Summary

Highly organised professional with exceptional multitasking abilities and a proven track record in event planning and customer relations. Demonstrates proficiency in Microsoft Word, task prioritisation, and maintaining efficiency under pressure. Known for a patient and calm nature, coupled with strong diplomacy skills, ensuring seamless communication and resolution in challenging situations. Committed to leveraging organisational proficiency to drive success in dynamic environments while fostering positive client experiences.

Overview

9
9
years of professional experience

Work History

Event Assistant

Amantara hotels & Resorts
Colombo, Sri Lanka
12.2023 - 09.2024
  • As an Event Assistant, I was responsible for supporting the planning and execution of various events, ensuring seamless coordination and communication between all parties involved
  • My duties included liaising with vendors and suppliers to secure necessary materials and services, assisting in the creation of event schedules and timelines, and managing logistics such as transportation and accommodation arrangements
  • I also played a key role in onsite event management, handling attendee inquiries, and troubleshooting any issues that arose during events
  • Additionally, I was involved in post-event evaluations, providing feedback and suggestions for future improvements to enhance the overall event experience
  • Successfully coordinated logistics for over 50 events annually, enhancing operational efficiency
  • Developed strong relationships with vendors, resulting in cost savings and improved service delivery
  • Implemented a streamlined communication system that improved team coordination and reduced errors
  • Received positive feedback from clients for excellent onsite event management and problem-solving skills
  • Contributed to a 20% increase in attendee satisfaction through innovative event planning strategies
  • Played a critical role in the successful execution of high-profile events, boosting company reputation
  • Contributed creative ideas during event planning meetings, enhancing final output.
  • Ensured client satisfaction through prompt and efficient service.
  • Communicated with vendors and clients to provide status updates and facilitate event planning.

Sales Cashier

Amagi Foods Supply(Pvt)Ltd
colombo
02.2022 - 08.2023
  • As a Sales Cashier, I was responsible for managing cash transactions efficiently and accurately at the point of sale
  • My duties included processing customer purchases, handling returns and exchanges, and ensuring that the cash drawer was balanced at the end of each shift
  • I provided excellent customer service by addressing customer inquiries and resolving any issues they encountered during their shopping experience
  • Additionally, I maintained a clean and organised checkout area, restocked impulse purchase items, and assisted in inventory management when required
  • I collaborated with team members to ensure a smooth and efficient checkout process, contributing to the overall positive experience for customers
  • Successfully managed high-volume transactions during peak hours with accuracy
  • Consistently achieved a high level of customer satisfaction through excellent service
  • Maintained a balanced cash drawer with minimal discrepancies
  • Assisted in reducing checkout times by streamlining processes
  • Contributed to a 10% increase in impulse sales through effective merchandising
  • Received 'Employee of the Month' recognition for outstanding performance and teamwork

Administrative Assistant

Rentokil Initial
colombo
08.2020 - 12.2021
  • As an Administrative Assistant, I was responsible for providing comprehensive support to the management team and ensuring the smooth operation of office functions
  • My duties included managing correspondence, scheduling meetings, and maintaining records
  • I coordinated travel arrangements and prepared expense reports, ensuring adherence to company policies
  • I also played a key role in organising company events and meetings, liaising with vendors, and managing office supplies
  • My role required excellent communication skills to interact with clients and colleagues, and I consistently demonstrated a high level of professionalism and discretion in handling sensitive information
  • Successfully streamlined office procedures, resulting in a 20% increase in efficiency
  • Developed and implemented a new filing system that improved document retrieval by 30%
  • Coordinated over 50 successful company events and meetings annually
  • Received commendations for exceptional organisational skills and attention to detail
  • Managed a complex calendar for multiple executives with a high degree of accuracy
  • Reduced office supply costs by 15% through effective inventory management

Waiter

The Dutch pub
Colombo
03.2017 - 12.2017
  • As a dedicated waiter, I was responsible for providing exceptional customer service in a fast-paced dining environment
  • My duties included greeting and seating guests, taking and serving orders accurately, and ensuring customer satisfaction by addressing any concerns promptly
  • I maintained a thorough knowledge of the menu and specials to assist guests with their selections and upsell where appropriate
  • Additionally, I coordinated with kitchen and bar staff to ensure timely delivery of food and beverages, managed payment transactions efficiently, and kept the dining area clean and organised
  • My role also involved assisting in training new staff and contributing to a positive team atmosphere
  • Consistently received positive feedback for excellent customer service and attention to detail
  • Increased sales by 15% through effective upselling techniques and menu recommendations
  • Successfully managed high-volume shifts during peak hours with efficiency and professionalism
  • Awarded 'Employee of the Month' for outstanding service and teamwork
  • Trained and mentored five new team members, improving their performance and confidence
  • Developed strong relationships with regular customers, enhancing their dining experience and loyalty

Cleaner

Colombo Cleaning Service
Colombo, Sri Lanka
02.2016 - 05.2017
  • Provided deep cleaning services for occasional needs such as post-construction or move-in scenarios.
  • Contributed to improved health standards with meticulous kitchen cleaning routines in restaurants.
  • Upheld privacy regulations whilst carrying out duties in sensitive areas such as hospital wards or care homes.
  • Employed the use of power washers, carpet cleaners and buffers to produce excellent results in large spaces like school halls or offices buildings.
  • Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
  • Performed routine checks on cleaning supplies inventory to avoid running out of key items.
  • Ensured customer satisfaction by addressing specific requests or concerns promptly.
  • Kept communal areas tidy and well-organised for optimal functionality.

Education

BSc - Global Business Management

Coventry university
London
01.2025 -

Skills

  • Strong organisation
  • Microsoft Word
  • Task prioritisation
  • Customer relations
  • Patience and diplomacy
  • Event planning
  • Patient and calm nature
  • Efficient under pressure
  • Organisational proficiency
  • Multitasking
  • Logistical organisation
  • Photography basics

Custom

Advanced, Expert, Expert, Expert, Expert, Expert, Expert, Expert

Languages

English
Upper intermediate

Timeline

BSc - Global Business Management

Coventry university
01.2025 -

Event Assistant

Amantara hotels & Resorts
12.2023 - 09.2024

Sales Cashier

Amagi Foods Supply(Pvt)Ltd
02.2022 - 08.2023

Administrative Assistant

Rentokil Initial
08.2020 - 12.2021

Waiter

The Dutch pub
03.2017 - 12.2017

Cleaner

Colombo Cleaning Service
02.2016 - 05.2017

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AVISHKA RUKMAL