Autumn Rice-mundy
Cleethorpes,North Lincolnshire
Summary
I'm a friendly, professional and hardworking person who enjoys helping others and providing great customer service. Through my experience in education, administration and the leisure industry, I've developed strong communication skills, the ability to stay calm under pressure and confidence in dealing with a wide range of people. I'm now looking for a new challenge where I can continue to learn, build on my experience and make a positive difference to customers every day.
Overview
6
6
years of post-secondary education
10
10
years of professional experience
Work history
Teaching assistant in primary school
Lincolnshire gateway academy trust
Cleethorpes, North East Lincolnshire
2021.04 - Current
- Managed challenging situations calmly and professionally
- Built positive relationships with parents and colleagues to create a supportive educational atmosphere.
- Aided in the supervision of children during break times further ensuring their safety while on school premises.
- Incorporated technology into lessons improving children's ICT skills.
- Built trusting, respectful relationships with pupils through attentive listening and communication abilities.
- Maintained accurate records while ensuring confidentiality
1 to 1 teaching assistant
Lincolnshire County Council
Caistor, Lincolnshire
2020.09 - 2021.04
Sports and Leisure team member
Bourne Leisure
Cleethorpes
2020.08 - 2020.11
- Delivered excellent customer service to the guests
- Handled customer complaints professionally and efficiently
- Worked flexibly across multiple departments during busy periods
- Worked on reception assisting with guest enquiries and bookings
Sports and Leisure team member
Bourne Leisure
Mablethorpe, Lincolnshire
2018.02 - 2020.08
- Created a welcoming enjoyable experience for guests
- Led and supervised sports activities for guests of all ages
- Resolved guest complaints calmly while maintaining a positive attitude.
- Followed company policies and procedures including health and safety, safeguarding and data protection requirements
Apprentice admin assistant
Mcarthur Dean
Grimsby, North East Lincolnshire
2017.01 - 2018.01
- Answered telephone calls and responded to customer enquiries
- Managed emails, filing and data entry accurately
- Supported colleagues with a variety of administrative tasks
- Communicated using various methods i.e. E-mail, phone, face to face.
Education
GCSEs - English, Maths, Science, Additional Science ICT, RS, Business studies, DT, Geography
Tollbar
Waltham, North East Lincolnshire 2011.09 - 2016.07
NVQ Level 3 - Health and social care
Franklin College
Grimsby, North East Lincolnshire 2019.09 - 2020.07
Skills
- Customer service
- Communication
- Organisation
- Confidentiality
- Teamwork
- Computing proficiency
- Problem solving
- Building customer relationships
- Handling sensitive information
- Adaptability
- Administrative support
Timeline
Teaching assistant in primary school
Lincolnshire gateway academy trust
2021.04 - Current
1 to 1 teaching assistant
Lincolnshire County Council
2020.09 - 2021.04
Sports and Leisure team member
Bourne Leisure
2020.08 - 2020.11
NVQ Level 3 - Health and social care
Franklin College
2019.09 - 2020.07
Sports and Leisure team member
Bourne Leisure
2018.02 - 2020.08
Apprentice admin assistant
Mcarthur Dean
2017.01 - 2018.01
GCSEs - English, Maths, Science, Additional Science ICT, RS, Business studies, DT, Geography
Tollbar
2011.09 - 2016.07