AURA ELENA TUDORACHE
COVENTRY,West Midlands
Summary
Hard-working, motivated, and enthusiastic qualified Level 6 Integrative Counsellor(MBACP). Currently working towards accreditation with the BACP. Appreciating new challenges and developing new skills and always striving to achieve the highest standard at any task given. Reliable, adaptable, and possessing relevant time management and organisational skills gained during various work experiences.
Overview
6
6
years of professional experience
Work History
Night Intensive Recovery Support Worker (IRSS)
Coventry, Warwickshire and Worchestershire MIND
Coventry
09.2023 - Current
- Working as part of a team, encouraging and supporting clients on an individual and group basis.
- Supporting service users in managing self-medication programs.
- Responding appropriately to all incidents, keeping a record, and reporting in line with service procedures
- Maintaining therapeutic and professional relationships with service users, their families, and other health care professionals.
- Working in partnership with the team and other professionals, to ensure ongoing support mechanisms for service users who access the projects.
- Enabling clients to develop their interpersonal skills and social contacts.
- Ensuring the active involvement of service users through all aspects of the work.
- Keeping up to date with any changes or amendments within support plans, and risk assessments and being aware of the organisation's safeguarding policy and procedures.
- Working within agreed risk management guidelines and assisting service users in reducing risks to themselves or others.
- Being flexible and responsive to the needs of residents.
- Taking appropriate action in the event of emergencies, ensuring that the Registered Manager/Team Leader/on-call Manager is informed promptly.
- Ensuring active recording of client contacts on the organization’s database and participating in ongoing monitoring and evaluation of the service.
- Monitoring ongoing environmental health and safety issues, reporting repairs and defects as appropriate, and ensuring fire precautions are in operation and understood by all concerned.
- Ensuring all work is completed within agreed timescales.
- Participating in supervision, appraisal procedures, and training as agreed or directed.
- Undertaking these duties within a framework that recognizes the diversity of clients and encourages quality and opportunity for all.
- Providing information, guidance, and where appropriate signposting individuals to specialist agencies.
- Monitoring the CCTV and being responsible for the building security.
Volunteer Integrative Counsellor
St. Martin’s Counselling Centre
Birmingham
03.2022 - Current
- Providing integrative counselling services for clients from St Martin’s Counselling Centre Birmingham.
- Using different modalities in practices such as CBT, Psychodynamic Therapy, Acceptance and Commitment Therapy, Person-Centred Therapy, Solution Focused therapy, Trauma Therapy, Grief Therapy.
- Working with anxiety (Generalised Anxiety, Social Phobia), OCD, self-harming behavior, low self-esteem, eating disorders, domestic abuse, substance and alcohol abuse, emotional regulation, cognitive distortions, alexithymia, childhood trauma.
- Adjusted my approach to meet client needs.
- Working with clients from different cultures.
- Respecting everyone’s differences and empowering them to embrace their unicity.
- Promoting respect and equality in the counselling session.
- Promoting an inclusive practice and regularly attending Supervision as part of the BACP Ethical Framework.
- LGBTQiA+ ally.
- Working disability friendly.
- LGBTQiA+ ally.
Concierge
The Salvation Army
Coventry
01.2023 - 09.2023
- Offering assistance for the service users from a Homeless Hostel.
- Supported vulnerable individuals with complex needs from diverse backgrounds, fostering a safe and inclusive environment.
- Have an empathetic, non-judgmental and inclusive approach while respecting the service users’ autonomy.
- Effectuate welfare checks together with the support worker.
- Answered phone and recorded maintenance issues and complaints from hostel residents to ensure timely resolution.
- Watching CCTV to ensure the security of the building and residents.
- Oversaw fire safety procedures during incidents to protect residents and maintain compliance.
- Work within my competence and use the internal organisation system to report any incidents and requests.
Customer Service Advisor
Foundever
Coventry, West Midlands
03.2020 - 03.2022
- Worked on behalf of the NHS for 111 Covid-19 emergency line, taking inbound calls and advising the public at the beginning of the pandemic.
- Reassured the clients and have been part of the triage for the emergency line 999.
- Contacted clients on behalf of the NHS Test and Trace Program making them aware of their legal duty to self-isolate and offered any relevant information about the Covid-19 and the restrictions in place.
- Recorded and processed customer data accurately, employing attention to detail to ensure error-free information.
- Developed key customer services and communication skills like Empathy and active listening.
- Used systems such as Avaya, Amazon Workspace, RingCentral and InContact.
- Assisted the Recruitment Team and the training department with the engagement of the new agents.
- Helped them speed up the employment process.
Education
MSc - Psychology (Conversion)
Arden University
Birmingham06-2026
Functional Skills Qualification in Mathematics Level 2 - Mathematics
Fareport
Leicester08-2019
BA (Hons) - Counselling (Integrative Theory and Practice)
CU Coventry
Coventry07-2023
Diploma Level 4 - Youth, Community and Families
University College Birmingham
Birmingham06-2020
Skills
- Crisis management
- Risk Management
- Decision making
- Counselling
- Service user support
- Client engagement
- Therapeutic relationship
- Team collaboration
- Communication
- Time Management
- Microsoft Office
- Confidentiality focused
- Professional boundaries
- Active listening
- Empathetic listening
- Empathetic communication
Websites, Portfolios and Profiles
https://www.linkedin.com/in/aura-elena-tudorache-84b8893a/
Affiliations
Registered Membership with the British Association for Counselling and Psychotherapy (BACP)
BPS Graduate Basis for Chartered membership
Other
- Romanian, native
- English, fluent
Languages
English
Advanced
C1
Romanian
Proficient
C2
Timeline
Night Intensive Recovery Support Worker (IRSS)
Coventry, Warwickshire and Worchestershire MIND
09.2023 - Current
Concierge
The Salvation Army
01.2023 - 09.2023
Volunteer Integrative Counsellor
St. Martin’s Counselling Centre
03.2022 - Current
Customer Service Advisor
Foundever
03.2020 - 03.2022
MSc - Psychology (Conversion)
Arden University
Functional Skills Qualification in Mathematics Level 2 - Mathematics
Fareport
BA (Hons) - Counselling (Integrative Theory and Practice)
CU Coventry
Diploma Level 4 - Youth, Community and Families
University College Birmingham