Augustus Effiong
Sheffield ,South Yorkshire
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Set to bring proactive approach to enhancing customer satisfaction and operational efficiency in Customer Service Advisor role.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
Work history
Warehouse operative
Major Recruitment (Cerealto)
Worksop, Nottinghamshire
2024.10 - 2025.02
- Inspected goods upon arrival, reported any discrepancies or damages.
- Packed orders for timely dispatch to customers and retail outlets.
- Filed records to maintain accurate stock documentation.
Fashion warehouse operative
Challenge-trg Recruitment(GXO)
Barnsley, South Yorkshire
2023.10 - 2024.09
- Facilitated seamless operations with proactive problem-solving skills.
- Operated hand-held scanners to maintain accurate stock levels.
- Boosted warehouse efficiency through regular equipment maintenance.
Customer Sales Advisor
Aspen Energy Limited
Lagos, Nigeria
2020.02 - 2023.08
- Provided feedback from customers to management for continuous improvement efforts.
- Developed sales strategies for higher conversion rates, increasing sales by 15% - 20% daily
- Handled financial transactions to ensure accuracy and customer satisfaction.
- Ensured high-quality service with consistent follow-ups.
Customer service representative
DSV Pipetronix
Port Harcourt, Rivers State
2017.11 - 2019.12
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Processed orders promptly ensuring positive shopping experience for customers.
- Managed over 60 customers' calls per day
Sales Business Development Officer
Bezahall Global Services
Port Harcourt, Rivers State, Nigeria
2014.12 - 2017.10
- Negotiated contracts with suppliers to secure beneficial agreements.
- Enhanced customer loyalty through proactive communication and problem-solving skills.
- Addressed customer concerns swiftly.
Education
Master of Arts - International Business Management
Sheffield Hallam University
Sheffield 2023.09 - 2024.09
Bachelor of Arts - Philosophy
University of Ibadan
Ibadan, Nigeria 2009.10 - 2013.06
WASSCE - Arts
Cardinal Ekandem Seminary
Uyo/Nigeria 2000.09 - 2006.06
Skills
- Customer relations management
- Customer follow-up procedures
- Clear communication
- Microsoft Office Suite expertise
- Email correspondence etiquette
- Knowledge of sales principles
- Customer needs analysis
- Customer retention strategies
Affiliations
- Reading, Researching, and Playing piano
References
References available upon request.
Timeline
Warehouse operative
Major Recruitment (Cerealto)
2024.10 - 2025.02
Fashion warehouse operative
Challenge-trg Recruitment(GXO)
2023.10 - 2024.09
Master of Arts - International Business Management
Sheffield Hallam University
2023.09 - 2024.09
Customer Sales Advisor
Aspen Energy Limited
2020.02 - 2023.08
Customer service representative
DSV Pipetronix
2017.11 - 2019.12
Sales Business Development Officer
Bezahall Global Services
2014.12 - 2017.10
Bachelor of Arts - Philosophy
University of Ibadan
2009.10 - 2013.06
WASSCE - Arts
Cardinal Ekandem Seminary
2000.09 - 2006.06