ATHIRA ANILKUMAR
Yeovil
Summary
Dedicated professional with expertise in safeguarding and child protection awareness, client and community engagement, and psychosocial support. Demonstrates strong empathy and active listening skills, complemented by proficiency in case documentation and record keeping. Excels in communication and multidisciplinary teamwork, with a proven ability in crisis intervention and problem-solving. Skilled in care planning and emotional support, showcasing leadership and interpersonal skills. Proficient in Microsoft Office, aiming to leverage these competencies to enhance community welfare initiatives.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Activities Assistant
Castle House Nursing Home
Keinton Mandeville
2025.01 - 2026.05
- Plan and facilitate recreational and therapeutic activities tailored to residents’ physical, emotional, and social needs.
- Support residents’ emotional well-being through group and one-to-one engagement.
- Encourage participation and independence while maintaining dignity and person-centred care.
- Collaborate with nursing staff, carers, and families to promote holistic support for residents.
- Observe behavioural and emotional changes and communicate concerns appropriately.
Customer Service Representative
Al-Futtaim Company Pvt. Ltd.
Dubai
2022.01 - 2023.05
- Addressed customer enquiries professionally while maintaining high levels of client satisfaction.
- Developed strong interpersonal, communication, and conflict-resolution skills.
- Handled customer concerns with empathy, patience, and professionalism.
Grievance Handler & Customer Relations
Fiawin International Pvt. Ltd.
, Kerala
2020.06 - 2021.03
- Managed customer complaints and resolved issues effectively.
- Built strong communication and problem-solving abilities transferable to social work practice.
- Maintained accurate records and coordinated with teams to improve service quality.
Education
Master of Social Work - MSW
Indira Gandhi National Open University
2022.01 - 2024.01
Bachelor of Business Administration - Finance
St. Aloysius College
Thrissur 2017.01 - 2020.01
Higher Secondary Education - undefined
Kendriya Vidyalaya
Puranattukara 2015.01 - 2017.01
Skills
- Safeguarding and child protection awareness
- Client and community engagement
- Psychosocial support
- Empathy and active listening
- Case documentation and record keeping
- Communication and multidisciplinary teamwork
- Crisis intervention and problem-solving
- Care planning and emotional support
- Leadership and interpersonal skills
- Microsoft Office proficiency
Certification
Registered Social Worker – Social Work England
REFERENCES
Available upon request
Timeline
Activities Assistant
Castle House Nursing Home
2025.01 - 2026.05
Customer Service Representative
Al-Futtaim Company Pvt. Ltd.
2022.01 - 2023.05
Master of Social Work - MSW
Indira Gandhi National Open University
2022.01 - 2024.01
Grievance Handler & Customer Relations
Fiawin International Pvt. Ltd.
2020.06 - 2021.03
Bachelor of Business Administration - Finance
St. Aloysius College
2017.01 - 2020.01
Higher Secondary Education - undefined
Kendriya Vidyalaya
2015.01 - 2017.01