Ashok Raj Joshi
London,England
Summary
Customer service professional with expertise in problem-solving and communication within the financial sector. Demonstrated success in enhancing customer experiences in high-pressure retail environments. Focused on delivering exceptional service and building positive business relationships in finance.
Overview
4
4
years of professional experience
Work History
Sales Assistant
Fish and Chips
Cheam, London
2025.04 - 2026.05
- Provided customer assistance to enhance shopping experience
- Assisted manager with daily operations to improve workflow
- Managed stock levels and processed orders to ensure product availability
Customer Service Representative (Remote-Contract Based)
Bhatta Law & Associates PLLC
New York
2023.10 - 2025.01
- Facilitated client interactions and resolved conflicts to enhance customer satisfaction
- Executed data entry and maintained accurate records for efficient client service
- Managed administrative tasks to support smooth operations
Customer Service Intern
Nepal SBI Bank Limited
Kathmandu
2022.06 - 2022.08
- Managed client accounts, maintaining strong relationships and addressing client needs
- Processed financial transactions daily, ensuring accuracy and compliance
- Identified and rectified errors in financial reconciliations, enhancing accuracy of records
Education
Master of Business Administration - Business Management and Finance
University of East London
London, UK2026-01
Bachelor of Business Administration - Finance
Uniglobe College
Kathmandu, Nepal2022-01
Skills
- Sales techniques
- Product and store expertise
- Client assessment
- Attention to detail
- Effective communication
- Cross-functional collaboration
- Problem-solving and adaptability
Professional Development
- Goldman Sachs Operations Virtual Experience Program
- Customer Service
- Leadership
- Volunteering
- Community Engagements
- Team Work
Websites, Portfolios and Profiles
https://www.linkedin.com/in/ashok-raj-joshi-22106117a
Languages
Hindi
Advanced
C1
Nepali
Advanced
C1
English
Advanced
C1
Disclaimer
I hereby declare that the information provided in this curriculum vitae is true and accurate to the best of my knowledge.
References
Available upon request
Timeline
Sales Assistant
Fish and Chips
2025.04 - 2026.05
Customer Service Representative (Remote-Contract Based)
Bhatta Law & Associates PLLC
2023.10 - 2025.01
Customer Service Intern
Nepal SBI Bank Limited
2022.06 - 2022.08
Master of Business Administration - Business Management and Finance
University of East London
Bachelor of Business Administration - Finance
Uniglobe College