ASHOK KUMAR SEN
East Ham,Newham
Summary
Dynamic professional with expertise in aviation, customer service, and logistic management. Demonstrates strong leadership and team management skills, effectively overseeing operations and ensuring seamless reservation management. Proficient in computer systems and data entry, contributing to efficient till counter operations. Committed to enhancing organisational performance through strategic management and exceptional customer service. Aspires to leverage skills in a challenging role that fosters growth and innovation.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Front of house team member
Benugo
London , England
2023.07 - 2025.09
- Administered meal and drink service with dedication, upholding superior standards of presentation and quality.
Aircraft service agent
Swissport
Stansted , England
2023.05 - 2023.06
- Requested aircraft maintenance services to deal with reported concerns.
- Applied positive customer service approach to increase satisfaction levels.
waiter
28-50 BY Night
London , England
2023.01 - 2023.05
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Practiced healthy and safety measures to comply with regulations.
Data entry operator
Pinkycity fincop Pvt Ltd
Asind , India
2022.01 - 2022.12
- Improved data accuracy by conducting regular quality checks.
- Collaborated closely with team members, enhancing overall productivity.
- Handled sensitive customer information confidentially to maintain trust and privacy.
- Maintained consistency in data input with a keen eye for detail.
- Updated existing databases regularly to keep all records current.
Customer service agent
Globe Ground India Private Limited
Ahmedabad , India
2017.05 - 2018.05
- Aircraft t services agent
- Offered prompt solutions to maintain customer satisfaction.
- Managed high-volume customer queries simultaneously through effective multitasking.
Education
Master of Business Administration with Leadership - Business study and management Logistics
University of the West of Scotland
London 01/2023 - 01/2024
B.C.A - Computer applications
Maharishi, Saraswati University
Ajmer 08/2018 - 12/2021
HSC - Arts
NIOS INDIA
INDIA 06/2015 - 12/2016
SSC - All Subject RBSE
Govt.sec.school Palri
INDIA 06/2012 - 06/2013
Skills
- Aviation
- Customer Service
- Computer
- Till counter
- Team leader
- Leadership
- Management
- Logistic Management
- Customer Service
- Reservation management
- Data Entry operator
Certification
Professional ground staff training
Digital Marketing basics
Languages
English
Advanced
C1
Hindi
Advanced
C1
Timeline
Front of house team member
Benugo
2023.07 - 2025.09
Aircraft service agent
Swissport
2023.05 - 2023.06
waiter
28-50 BY Night
2023.01 - 2023.05
Data entry operator
Pinkycity fincop Pvt Ltd
2022.01 - 2022.12
Customer service agent
Globe Ground India Private Limited
2017.05 - 2018.05
Master of Business Administration with Leadership - Business study and management Logistics
University of the West of Scotland
01/2023 - 01/2024
B.C.A - Computer applications
Maharishi, Saraswati University
08/2018 - 12/2021
HSC - Arts
NIOS INDIA
06/2015 - 12/2016
SSC - All Subject RBSE
Govt.sec.school Palri
06/2012 - 06/2013