Ashley King

• Supervised the setups/desetting
• Supervised small team in manager's absence, delegating tasks to ensure operational efficiency.
• Managed the football teams
• Managed small and large-scale events, conferences and seminars.
• Managed on-site event operations, overseeing staff and resolving issues promptly, to maintain high service standards.

In this role I covered other departments, such as the 360 sky bar.

• Supervised staff during busy shifts to ensure smooth operations.
• Handled customer queries promptly, improving overall service experience.
• Managed floor activities during peak times to optimise service delivery.
• Managed table bookings to optimise seating arrangements and enhance service flow.

• Leading the team on setups
• Being the lead for the food service
• Resetting the venue on event days/after events
• Event show rounds
• Working the bar - making cocktails/cash handling
• Opening and closing the venue
• Leading a day delegate
• Making sure events run smoothly.
• Stock takes - all crockery/bar stock

• Opening/closing of the restaurant
• Cashing up/banking cash
• Setting the bar up
• Delegating tasks for staff
• Kitchen checks
• Complaint handling
• Run the shift.
• Making sure the team are providing a good service.

• Doing opens/closes on the bar
• Maintaining good relationships with the members
• Dealing with complaints
• Making fresh coffees to order
• Cleaning and maintaining cleanliness of the restaurant floor.
• Keeping things running smooth at busy times
• Running food/drinks to tables
• Issuing refunds when needed

• Administer medication
• Shift lead and allocating staff to support
• Cooking and cleaning
• Supporting service users in meetings with health care professionals
• Rehabilitating in the community
• Writing monthly support plans
• Weekly planners for service users

• Bed changing
• Cleaning the room to standard
• Cleaning public areas

• Overseeing the General housekeeping of the full site - to deep clean of rooms and stock take
• Preparing refreshments/catering as required for meetings/conferences - preparing and handling and food in line with food hygiene policies
• Doing the hog roasts at events
• Setting up rooms for bookings as required by the person booking
• Ensuring the events run smooth by communicating with guests - alongside the events manager
• Help train new starters to company standard
• Serving meals to guests - 3 course meals/buffets
• Overseeing of the room changes at events
• Run with events when required - manage staff, making sure they know timings and what needs doing as and when
• Taking the lead on the clean-ups after the events and getting things ready for the following week
• Ordering stock for the site (cleaning products, food supplies)
• Being a key holder for the site

• I was responsible for opening the shop and supervising the other volunteers whilst also
• Carrying out customer service
• Handling money
• Updating and effectively staging window displays
• Stock rotation
• Working in the work room, pricing stock, steaming clothes/cleaning stock ready for the shop floor

• I carried out a six-month work experience, which led to a full-time position of seven months.
• I worked in a fast-paced environment with a wide range of responsibilities and tasks;
• Customer care and service
• Handling money
• Reviewing and carrying out stock rotation
• Hygiene and shop upkeep
• Prepared food items according to safety and quality standards.
• Following role policies and procedures with health and safety guidelines
• Managing areas independently when needed

• For 6 months.In this role I trained in outbound sale calls, building on my communication and confidence skills, working upon verbal skills and effective de-escalation with managing complaints.
• Call centre-based apprenticeship.