Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Ashley Pickford

Rocester,Staffordshire

Summary

Friendly and approachable, focus on delivering a high quality work ethic with exceptional customer service and an open mind. Strong team player to provide guests with a enjoyable and memorable experience. Skilled in leading a team to success of revenue and achievement.

Overview

8
8
years of professional experience

Work history

Ride host

Merlin Entertainments
Alton, Staffordshire
02.2026 - Current
  • Ensured safety of guests by adhering to all ride regulations and procedures.
  • Delivered clear instructions to riders for their safety and enjoyment.
  • Que managing , restraint checking and dispatching rollercoasters
  • Creating fun enjoyable family moments that will last
  • Frontline guest facing customer service

Support team leader

Pomvom UK Limited
Alton, Staffordshire
03.2021 - 01.2026
  • Oversaw daily operations, ensuring optimal service delivery for clients and enhancing overall profitability
  • Managing daily operations
  • Motivated team during morning activities, fostering readiness and engagement for operational success
  • Daily briefs to staff members while setting targets to meet SPH
  • Trained new and returning staff on till operations and customer service procedures
  • Handled guest escalations, resolving product dissatisfaction and facilitating refunds to maintain customer satisfaction
  • Assisted retail frontline staff during peak times to support operations
  • Morning and night procedures giving out floats , cash handling when retail staff would return , revenue input and output on spreadsheets and descrepency reporting
  • making sure photo units where kept presentable to customers at all times

Retail assistant

Picsolve
Alton, Staffordshire
03.2018 - 03.2021
  • Provided timely customer service in fast-paced theme park environment
  • Cultivated positive relationships with customers and colleagues
  • Boosted revenue by implementing effective sales strategies
  • Processed daily financial transactions accurately and securely

Education

GCSEs -

Thomas Alleynes High School
Uttoxeter, Staffordshire

Diploma of Higher Education - Creative media tv and film

Burton and South Derbyshire College
Burton
/2016 - /2018

Skills

  • Adaptable ,Ambitious, Confident , Complaint handling, Till operation, Team management, Team leader , operational efficiency , Customer service excellence , Sales strategy, Efficient coordination , Public communication

Affiliations

  • rollercoasters
  • gaming
  • photography

Accomplishments

100% mystery shopper result twice during my time at Pomvom

Gold chief scout award

Timeline

Ride host

Merlin Entertainments
02.2026 - Current

Support team leader

Pomvom UK Limited
03.2021 - 01.2026

Retail assistant

Picsolve
03.2018 - 03.2021

Diploma of Higher Education - Creative media tv and film

Burton and South Derbyshire College
/2016 - /2018

GCSEs -

Thomas Alleynes High School
Ashley Pickford