Ashley James
Nottingham
Summary
Experienced professional with focus on housing management and community development. Consistently improve housing services and ensure tenant satisfaction through strategic leadership and policy implementation. Skilled in team collaboration, conflict resolution, and resource optimisation to enhance operational efficiency.
Overview
20
20
years of professional experience
Work history
Tenant Liaison Officer – Temporary Accommodation
Gedling Borough Council
2022.01 - 2026.04
- Supporting Homeless families in Temporary Accommodation
- Managing properties and ensuring standards are met.
- Liaising with families and support services to ensure prolonged housing support.
- Consistent tenant visits & interviews to offer support and wellbeing where required.
- Liaising with B&B owners to manage tenants awaiting housing options.
- Following guidelines and procedures including keeping accurate notes and documentation along with using various databases to access tenant information and ensuring that data protection is followed while handling tenant information.
- Acted as key point of contact with clients, contributing to positive relationships.
- Communicated regularly with team members, ensured alignment with corporate goals.
- Utilised excellent interpersonal skills to foster productive working relationships.
- Resolved disputes swiftly for minimal disruption to operations.
Housing with Support Manager
Metropolitan Thames Valley Housing (MTVH)
2021.01 - 2022.01
- Supporting vulnerable adults in independent living accommodation
- Conducting risk assessments and fire safety checks
- Liaising with support services
Housing Patch Manager (Apprenticeship & Maternity cover)
Nottingham City Homes
2019.01 - 2021.01
- Supporting Communities with Anti-social Behaviour issues
- Helping support low-income families
- Managing caseloads and working directly with other support agencies
Customer Service Assistant
Navy, Army and Air Force Institutes (NAAFI)
Paderborn
2012.01 - 2019.01
- Approach customers and help them with their needs.
- Assist the management team in maximising the store’s sales and profitability.
- Operate the till systems, including cashing up.
Early Learning Assistant
Hollies Day Nursery
2011.01 - 2012.01
- Followed and implemented the policies and procedures set out by the nursery.
- Kept accurate administrative records of children’s development and progress.
- Contributed to and participated in outdoor learning activities and went through the full “forest schools” first aid training.
Support Worker
Voyage Care
2010.01 - 2011.01
- Supported adults with learning disabilities, ensuring their care, support, and guidance is done in a safe, protected, and non-judgmental environment.
- Provided support with a focus on everyday chores like cleaning, laundry, cooking and general wellbeing.
- Ensured the accurate completion of all administration and documentation related to patient care.
- Acted in the best interest of service users while ensuring compliance with company policies and guidelines.
- Identified and processed any safeguarding and quality of care issues and refer to the appropriate staff/agency in ensuring that the service user’s welfare is protected.
Sales Advisor
Royal Bank of Scotland
2007.01 - 2010.01
- Responded to changing customer needs by recommending and promoting the benefits of using RBS.
Customer Service Assistant
Tesco
2006.01 - 2007.01
Education
CIH Level 2 Certificate - Housing Practice
Chartered Insitute of Housing
NottinghamHousing and Property Management Level 2 -
Chartered Institute of Housing
NottinghamCatering and hospitality - Barista, Food prep, following health and safety regs
Paderborn GermanyFood Hygiene level 3 -
N.A.A.F.I
Paderborn, GermanyHACCP / COSHH Training -
Voyage Care
Nottingham8 GCSEs - Grade C And Above
NottinghamSkills
- Assessment and evaluation
- Risk management
- Report writing
- Supportive communication
- User interviews
- Family support
- Adaptability
- Microsoft Office proficiency
REFERENCES
Available on request.
CORE COMPETENCIES
- Ability to form and sustain positive relationships with people.
- Good written skills for report and assessment writing.
- Experience working in partnership with agencies and customers.
- Experience in managing complex caseloads.
- Ability to work effectively on own initiative as well as within a team.
- Good working knowledge of family relationships/dynamics.
Timeline
Tenant Liaison Officer – Temporary Accommodation
Gedling Borough Council
2022.01 - 2026.04
Housing with Support Manager
Metropolitan Thames Valley Housing (MTVH)
2021.01 - 2022.01
Housing Patch Manager (Apprenticeship & Maternity cover)
Nottingham City Homes
2019.01 - 2021.01
Customer Service Assistant
Navy, Army and Air Force Institutes (NAAFI)
2012.01 - 2019.01
Early Learning Assistant
Hollies Day Nursery
2011.01 - 2012.01
Support Worker
Voyage Care
2010.01 - 2011.01
Sales Advisor
Royal Bank of Scotland
2007.01 - 2010.01
Customer Service Assistant
Tesco
2006.01 - 2007.01
CIH Level 2 Certificate - Housing Practice
Chartered Insitute of Housing
Housing and Property Management Level 2 -
Chartered Institute of Housing
Catering and hospitality - Barista, Food prep, following health and safety regs
Food Hygiene level 3 -
N.A.A.F.I
HACCP / COSHH Training -
Voyage Care