Ashleigh Masters
Birmingham,Tyseley
Summary
I'm a dedicated professional with a friendly, patient, and calm nature, excelling in customer service roles. I demonstrated expertise in cash handling, table service, and stock inventory control, ensuring efficient operations and customer satisfaction. Known for punctuality and attentive listening skills, fostering empathy towards customers to enhance their experience. Career goals include advancing within the hospitality industry by gaining techniques and knowledge to enhance my customer service abilities.
I'm enthusiastic and can operate in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues.
I have a knack for creating welcoming dining experiences. Skilled in managing busy sections, ensuring timely service, and positive guest interactions.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Waiter
ASK Italian
Birmingham
2024.11 - 2025.04
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Managed table settings for optimal dining experience.
- Ensured cleanliness of restaurant and upheld health and safety by regular sweeping and wiping of work areas.
- Completed side duties such as refilling condiments, contributing to an organised workplace.
- Helped reduce waiting times by swiftly clearing tables after use.
- Delivered excellent customer service through friendly and polite interaction.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Tanning salon worker
Indigo Sun
Birmingham
2022.06 - 2022.10
- Kept inventory of salon supplies, ensuring adequate stock levels at all times.
- Treated each client individually, providing personalised advice and recommendations based on skin type and personal preferences.
- Conducted equipment checks to maintain high operational standards.
- Ensured client safety by following proper tanning procedures.
- Maintained clean, tidy and sanitised workstations for minimised staff and customer risk.
- Kept client records regularly updated with detailed information on previous treatments.
Education
GCSEs -
Yardleys Secondary School
Birmingham 2017.09 - 2022.06
Skills
- Friendly disposition
- Patient and calm nature
- Cash handling
- Table clearing
- Listening attentively
- Empathy towards customers
- Serving techniques
- Customer Service
- Stock inventory control
- Punctuality
- Table service
- Table check-ins
Timeline
Waiter
ASK Italian
2024.11 - 2025.04
Tanning salon worker
Indigo Sun
2022.06 - 2022.10
GCSEs -
Yardleys Secondary School
2017.09 - 2022.06