Ash Kabir
Burnley
Summary
Currently a work-in-progress Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with experience building community and developing social skills through incremental therapeutic techniques.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work history
Support Worker
Healycare
Burnley, Lancashire
2022.08 - 2026.03
- Supporting individuals with mental health challenges, learning disabilities, autism and other conditions
- Supporting independent living
- Implementing Positive behaviour support
- Person centred support
- Organising activities and days out
SIA Security Officer
G4S
2020.05 - 2022.08
- Checking passes and controlling access to premises
- Supporting key workers, ensuring they have a safe working environment
- Writing complete and accurate handover and incident reports and taking appropriate action as required on all reports passed to you
- Working as part of a team to provide conflict resolution assistance where there is potential for conflict
- Reporting any security events and dealing with emergency situations, including initial alerts and evacuations in accordance with site procedures.
- Nightingale/ Covid Testing Sites
Trading Assistant
Sainsbury's
2019.11 - 2020.01
- Replenishing Stock
- Helping customers when required
- General maintenance duties
Sales Consultant
Next
2018.12 - 2018.12
- Assistant customers with queries
- Operating the till/ Cash handling
- Stock replenishment/ Stock counting/ Processing deliveries
1st Line Customer Advisor
Boohoo.com
2016.05 - 2018.03
- Respond to customer complaints and queries via email and social media, and provide resolutions which meet customer needs and business goals.
- Constantly search for opportunities to improve the customer experience.
- Seize opportunities to drive higher levels of customer loyalty and satisfaction.
- Meet individual and departmental targets.
BT Customer Service Advisor
Manpower UK
2015.09 - 2016.01
- Answering inbound telephone calls from customers and installers providing an excellent standard of customer service
- Effectively dealing with complaints on a regular basis
- Being able to cope with varying call volumes and pressures
- Carrying out all administrative tasks and duties relating to the role- handle and respond to emails where required
- To be able to follow a script and call flow accurately
- Provide technical support and complete fault finding with customers
- Support other areas of the department when required
IT 1st Line Support
The Original Factory Shop
2015.03 - 2015.08
- Taking calls and logging tickets from users at Head Office and stores across the UK
- Providing 1st Line Support, ranging from password resets to major fault diagnosis
- Remotely accessing user environments to carry out detailed fault diagnostics
- Providing excellent levels of customer service at all time
- Running daily checks on backups and carrying out preventative maintenance on customer environments
Education
GCSEs - Maths, English Language, English Literature
Sir John Thursby CC
Burnley 2004.09 - 2010.07
Skills
Driving license
REFERENCES
References available upon request
HOBBIES AND INTERESTS
I'm a competitor and love a challenge, so I play various sports. I enjoy socialising with my friends, going to the Movies, taking care of the elderly in my community. I'm fond of charity work and am involved in projects both local and international. I enjoy watching documentaries on nature, life and the Universe. I find intriguing Philosophy and look at the different ways people have interpreted the meaning of our existence throughout history.
Timeline
Support Worker
Healycare
2022.08 - 2026.03
SIA Security Officer
G4S
2020.05 - 2022.08
Trading Assistant
Sainsbury's
2019.11 - 2020.01
Sales Consultant
Next
2018.12 - 2018.12
1st Line Customer Advisor
Boohoo.com
2016.05 - 2018.03
BT Customer Service Advisor
Manpower UK
2015.09 - 2016.01
IT 1st Line Support
The Original Factory Shop
2015.03 - 2015.08
GCSEs - Maths, English Language, English Literature
Sir John Thursby CC
2004.09 - 2010.07