Arzoo Arzoo
Southsea,Hampshire
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
1
1
Certification
Work history
Customer care executive
Teleperformance, India
Mohali
- Enhanced customer satisfaction by resolving complaints efficiently.
- Managed high-volume call centre for prompt customer service.
- Strengthened brand reputation with professional and empathetic responses to inquiries.
- Boosted company image through efficient problem resolution.
- Escalated complex issues, ensured timely resolution.
- Provided accurate product information to assist decision making process of customers.
- Utilised comprehensive knowledge of services and products offered for assisting customers effectively.
- Communicated effectively with diverse clientele, resolved wide range of queries and concerns.
Education
Post graduation Diploma - Export marketing management
Kurukshetra University
India /2019 - /2020
Fashion design diploma - Fashion
International institute of fashion designing
India /2018 - /2019
Bachelors of commerce - Commerce
Kurukshetra University
India /2012 - /2015
Skills
- Live chat operation
- CRM software proficiency
- Customer service expertise
- Patient listener
- Communication and presentation
- Customer satisfaction and relations
- Empathetic and courteous
Affiliations
- Dancing
- Surfing Internet
- Expanding knowledge
- Travelling
Accomplishments
Participated in several community outreach programs, which entailed organizing and executing sessions for unprivileged children and distributing essential supplies to marginalized communities.
Awarded with the merit certificate for providing outstanding services as a volunteer by NATIONAL SERVICE SCHEME (NSS)
Certification
- Holder of certificate of KATTS Tally-9 from KAMAKHYA TECHNOLOGY AND TRAINING SOLUTIONS PVT. LTD. for session 2013-2014 (Tally.ERP9 permits business owners and their associates to interact more in a accounts related discussions and is a complete product that retains its original simplicity yet offers comprehensive business functionalities such as Accounting, Finance, Inventory, Sales, Purchase, Point of sales, Manufacturing, Costing, Job Costing Payroll and Branch Management along with compliance capabilities for Excise, TDS, TCS, and now GST too!)
- Certification in Advance Diploma in Nail Art and Extensions from STEPPING SKILLS (International and govt. reg. Institute) in 2024
- Certification in Complete Makeup Artist program from VLCC school of beauty in 2024
Languages
English
Upper intermediate (B2)
Hindi
Native
Timeline
Customer care executive
Teleperformance, India
Post graduation Diploma - Export marketing management
Kurukshetra University
/2019 - /2020
Fashion design diploma - Fashion
International institute of fashion designing
/2018 - /2019
Bachelors of commerce - Commerce
Kurukshetra University
/2012 - /2015
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