Bhargavi Kodangal

HSBC UK

london, england

05.2022 - 11.2026

Improved customer satisfaction by addressing and resolving complaints swiftly.
Utilised CRM software proficiently, streamlining the complaint handling process.
Managed difficult situations for positive outcomes.
Built lasting relationships with regular customers, fostering brand loyalty.
Handled high volume calls whilst maintaining professionalism and composure.
Conducted customer surveys to gather feedback on service experience improvement.
Delivered exceptional service to increase customer loyalty.
Kept up-to-date with company policies, ensuring correct information was given at all times.
Maintained a clean and organised workspace, contributing to an effective work environment.
Offered additional products and services to boost company sales.
Resolved complaints with proactive problem-solving and analysis.
Responded to customer queries and provided excellent customer service.
Improved company processes by analysing customer feedback and service trends.
Updated account information after customer calls for well-maintained data accuracy.
Handled live chat queries within strict timeframe targets.
Followed up customer queries to check provided solutions met expectations.
Built positive customer rapport through friendly, professional communication.
Improved customer satisfaction ratings through responsive query resolution.
Logged customer communications for complete service records.
Actioned customer feedback to enhance contact centre service provisions.