ARYAN KHOJA
London,UK
Summary
Proactive service professional with substantial call centre experience. Built customer rapport through friendly, attentive interactions. Handled queries knowledgeably and promptly to meet performance targets.
Thorough customer service professional with multitasking and time management abilities to handle demands of busy contact centre environment. Confident in independently resolving customer problems.
Overview
7
7
years of post-secondary education
Work History
Customer service executive
POLICY BAZZAR
India
04.2024 - 08.2024
- Enhanced brand reputation with excellent telephone etiquette.
- Handled high volume calls whilst maintaining professionalism and composure.
- Provided accurate information to customers, which resulted in fewer returned orders.
- Coordinated with other departments for efficient problem resolution.
- Assessed customer needs accurately, making relevant recommendations that fit their specific requirements.
- Built lasting relationships with regular customers, fostering brand loyalty.
- Resolved complaints with proactive problem-solving and analysis.
Education
A-Levels - GENERAL STUDIES
R.H.KAPADIA
INDIA 03.2020 - 04.2021
GCSEs - MEDICAL SCIENCES
ANKUR HIGHER SECONDARY SCHOOL
INDIA 02.2022 - 04.2024
Bachelor of Science - ADULT NURSING
University of Hertfordshire
Hatfield 09.2024 - 10.2028
Skills
- Bilingual or multilingual
- Public speaking
- Digital marketing
- Data analysis
- Social media management
- Microsoft Office proficiency
- Stock analysis
- Cashier
- Microsoft Word
- Microsoft Excel database management
Affiliations
- TRAVELING
- READING BOOKS
- PLAYING SPORTS
- COOKING
Accomplishments
- PLAYED CRICKET AT DIFFRENT LEVELS
- PART OF STUDENT COUNCIL and HEAD BOY OF HIGH SCHOOL
- PRESIDENT OF NURSING DEPARTMENT IN UNIVERSITY
Languages
English
Advanced
Hindi
Fluent
Gujarati
Native
Punjabi
Upper intermediate
French
Elementary
Timeline
Bachelor of Science - ADULT NURSING
University of Hertfordshire
09.2024 - 10.2028
Customer service executive
POLICY BAZZAR
04.2024 - 08.2024
GCSEs - MEDICAL SCIENCES
ANKUR HIGHER SECONDARY SCHOOL
02.2022 - 04.2024
A-Levels - GENERAL STUDIES
R.H.KAPADIA
03.2020 - 04.2021
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