Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
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Neelapu Abhishek

Norwich,United Kingdom

Summary

Proactive Customer Service Executive with resolve to remain calm under extreme pressure. Handles complex cases with expert problem-solving skills. Delivers comprehensive resolution services for customers.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

4
4
years of professional experience

Work history

Customer service executive

Londis
Norwich, Norfolk
05.2025 - 08.2025
  • Assisted in training new staff to ensure consistency in service delivery.
  • Enhanced brand reputation with excellent telephone etiquette.
  • Offered additional products and services to boost company sales.
  • Provided accurate information to customers, which resulted in fewer returned orders.
  • Improved customer satisfaction by addressing and resolving complaints swiftly.
  • Built lasting relationships with regular customers, fostering brand loyalty.
  • Maintained clean and organised workspace, contributing to effective work environment.
  • Performed administrative duties efficiently; this included managing schedules, organising files and drafting correspondence.

Crew member

Fireaway Pizza
Norwich, Norfolk
10.2024 - 05.2025
  • Resolved customer complaints quickly, restoring trust in service quality.
  • Participated in regular stock takes helping manage supplies efficiently.
  • Facilitated smooth flow of customers by effectively managing queues during rush hours.
  • Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
  • Operated cash registers accurately, ensuring proper handling of transactions.
  • Managed inventory levels for efficient operations during peak hours.

Senior Process Associate

Eclat Health Solutions
Hyderabad
05.2023 - 09.2024
  • Senior Process Associate manages financial transactions for healthcare services and also provides training to new team members on insurance verification, claim submission, and patient billing processes.
  • Facilitated change management initiatives, driving organisational growth.
  • Initiated training sessions, enhancing team's skill sets.
  • Enhanced customer relationships through effective communication and issue resolution techniques.
  • Created detailed reports for senior management review.

Senior Process Associate

Cognizant Technology Solutions India Pvt. Ltd
Hyderabad
04.2022 - 05.2023
  • Perform per-call analysis and check status by calling payer or using IVR or web portal services.
  • Maintain adequate documentation on client software to send necessary documentation to insurance companies and maintain clear audit trail for future reference.
  • Perform analysis of accounts receivable data and understand reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of reasons for denials/underpayments.
  • Review and process claims to ensure timely and accurate payment from insurance companies.
  • Follow up on denied and rejected claims and resolve any issues.
  • Communicate with patients, insurance companies, and health care providers to resolve any outstanding issues.
  • Prepare and submit appeals for denied claims.
  • Accurately post payments and adjustments to patient accounts.

Revenue Cycle Representative

IKS Health PVT.LTD
Hyderabad
04.2021 - 03.2022
  • Revenue Cycle Representative is responsible for managing financial transactions of health care services provided by organisation. This includes verifying insurance eligibility and benefits, submitting claims, and following up on denied claims. Representative also assists with patient billing and payment processing, ensuring accurate and timely payment for services rendered.
  • Insurance Verification: Confirm patient insurance coverage and benefits before service delivery.
  • Claim Submission: Submit claims to insurance companies for reimbursement and monitor claim status.
  • Billing Reconciliation: Identify and address billing errors or discrepancies.
  • Customer Relations: Provide excellent customer service to patients, insurers, and internal team members.

Education

Bachloers - Computer science

KG Reddy College of Engineering And Technology
Hyderabad
06/2016 - 10/2020

Intermediate - High School

Sri Chaitanya Junior Kalasala
Hyderabad
06/2014 - 03/2016

School -

St. Anthonys Grammer High School
Hyderabad
05/2013 - 03/2014

Skills

  • Effective Communication Skills
  • Customer engagement
  • Good analytic and logical skills
  • Good problem resolving
  • Bilingual or multilingual
  • Customer engagement and interaction
  • Customer services
  • Payment processing systems
  • Call handling metrics understanding
  • Listening to customers' needs

Languages

English
Fluent
Hindi
Fluent
Telugu
Native
Tamil
Advanced

Affiliations

Passionate about playing cricket, which has strengthened my teamwork, strategic thinking, and leadership skills. I also enjoy travelling, exploring new cultures, and gaining fresh perspectives that inspire creativity and adaptability.

Timeline

Customer service executive

Londis
05.2025 - 08.2025

Crew member

Fireaway Pizza
10.2024 - 05.2025

Senior Process Associate

Eclat Health Solutions
05.2023 - 09.2024

Senior Process Associate

Cognizant Technology Solutions India Pvt. Ltd
04.2022 - 05.2023

Revenue Cycle Representative

IKS Health PVT.LTD
04.2021 - 03.2022

Bachloers - Computer science

KG Reddy College of Engineering And Technology
06/2016 - 10/2020

Intermediate - High School

Sri Chaitanya Junior Kalasala
06/2014 - 03/2016

School -

St. Anthonys Grammer High School
05/2013 - 03/2014

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Neelapu Abhishek