AKANSHA GUPTA
London
Summary
Professional with extensive experience in customer due diligence, transaction monitoring, and financial analysis. Proficient in Microsoft Office Suite, with strong emotional intelligence and resilience. Expertise in strategic planning, client account management, and compliance, ensuring ethical practices and adaptability to market dynamics. Skilled in anti-fraud techniques, cash handling, and delivering exceptional customer service, aiming to enhance organizational success with integrity and efficiency.
Overview
4
4
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work history
Catalog Specialist – Senior Associate (Product Compliance)
Amazon
Remote, India
01.2022 - 11.2023
- Reviewed over 5000 listings to ensure compliance with regulations and policies in busy operational settings.
- Conducted investigations and recorded decisions based on risk assessments.
- Assisted in updating standard operating procedures to align with changing compliance standards.
- Supported efforts to enhance review accuracy, contributing to 25% reduction in error rates.
- Managed escalated issues, providing detailed justifications and necessary audit documentation.
- Guided new team members on effective communication and resolution techniques.
Senior Student Academic Mentor
Vedantu Innovations Pvt Ltd
Remote, India
12.2020 - 01.2022
- Assisted with over 100 escalated cases by conducting investigations to resolve issues effectively.
- Recognised as mentor of the quarter for providing support in stakeholder management.
- Facilitated onboarding and relationship management for over 600 students to promote engagement.
Senior Officer – Client Verification & Compliance Coordinator
ICICI Bank – Regional Processing Centre
Delhi
07.2019 - 07.2020
- Conducted end-to-end KYC/CDD verification for retail and business banking clients in line with regulatory standards.
- Utilised Finacle core banking system for customer onboarding validation, account review, and transaction verification.
- Worked on iView platform for document imaging, verification tracking, and audit documentation.
- Identified discrepancies in identity documentation, preventing potential fraudulent onboarding (Awarded Eagle Eye Certificate).
- Supported transaction monitoring reviews, identifying unusual patterns aligned with financial crime typologies.
- Verified data integrity, maintaining high levels of accuracy across all reports.
- Liaised with underwriters and senior compliance teams to resolve escalations, reducing complaint volumes by 45%.
- Ensured adherence to internal AML policies, risk appetite framework, and regulatory obligations.
- Reduced onboarding risk by 30% through strengthened PEP and sanctions screening controls.
- Improved service efficiency via structured compliance feedback loops.
- Led investigation into reported incidents, ensuring prompt resolution and prevention of recurrence.
Education
PGDBO (Post Graduate Diploma) - Banking & Operations
National Institute of Information Technology and Institute of Finance, Banking and Insurance
IndiaBachelor of Science (Honours) - Biology, Zoology and Chemistry
Sanjay Memorial Women’s College
IndiaSkills
- Customer due diligence and enhanced due diligence
- Emotional intelligence and resilience
- Transaction monitoring and typology identification
- Retail and business account onboarding controls
- Financial analysis
- Microsoft Office Suite mastery
- Anti-fraud techniques
- Adaptability to market changes
- Interpersonal skills
- Financial literacy
- Strategic planning
- Time management
- Ethical conduct
- Client account management
- Compliance knowledge
- Cash handling
- Customer service and support
Certification
- ACAMS Certified Anti-Money Laundering Specialist 2025
- The Three Pillars of Effective Communication – Project Management Institute 2024
- Developing Your Emotional Intelligence – Project Management Institute 2024
- Mastering Suspicious Activity Reporting (SAR) | Udemy 2024
- AML – Level 3 (CPD UK Accredited & QLS Endorsed) 2024
References
References available upon request.
Timeline
Catalog Specialist – Senior Associate (Product Compliance)
Amazon
01.2022 - 11.2023
Senior Student Academic Mentor
Vedantu Innovations Pvt Ltd
12.2020 - 01.2022
Senior Officer – Client Verification & Compliance Coordinator
ICICI Bank – Regional Processing Centre
07.2019 - 07.2020
Bachelor of Science (Honours) - Biology, Zoology and Chemistry
Sanjay Memorial Women’s College
PGDBO (Post Graduate Diploma) - Banking & Operations
National Institute of Information Technology and Institute of Finance, Banking and Insurance