Community Staff Nurse specializing in fostering positive patient relationships and delivering compassionate care. Expertise in adapting support to meet individual needs, ensuring responsive, person centred assistance. Proven ability to manage time effectively in busy environments while collaborating with multidisciplinary teams to maintain high standards of care. Experienced in supervising junior staff and providing holistic care planning for optimized patient outcomes.
Overview
12
12
years of professional experience
20
20
years of post-secondary education
Work history
Community Staff Nurse
York Teaching Hospital NHS Foundation Trust
York, North Yorkshire
2020.10 - Current
Conducted health assessments to prevent hospital admission and support patient independence on discharge.
Utilised modern nursing tools and techniques in daily practice, elevating standard of care provided.
Offered emotional support to patients and their families during stressful periods.
Maintained updated knowledge on latest nursing trends, enhancing practice proficiency.
Developed individualised care plans catering to unique patient needs.
Followed infection control protocols strictly, maintaining a safe environment for all.
Assisted customers in finding desired items to enhance their shopping experience.
Guided customers to locate products or alternative items.
Responded to product queries, offering comprehensive information.
Facilitated smooth checkouts with efficient bagging and wrapping practices.
Operated cash registers with accuracy and processed cash and card transactions.
Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
Handled cash register efficiently, ensuring accurate transactions.
Managed customer lines effectively, minimising wait times and promoting high customer satisfaction.
Resolved customer complaints and process issues with proactive problem-solving skills.
Upheld company policies whilst dealing with returns and exchanges.
Received and processed product returns.
Assisted in inventory counts, maintaining accurate records.
Improved product visibility with strategic shelf arrangements.
Organised stock and checkout area proactively between customer interactions, ensuring an orderly shop floor.
Shelved and merchandised new products in visually appealing, organised displays to engage customers.
Education
Bachelor of Science - Nursing (Adult)
University of York
York, England
2017.09 - 2020.09
Level 3 Extended Diploma - Health and Social Care
York College
York, England
2013.09 - 2015.07
GCSEs - English Language
Malton School
North Yorks, North Yorkshire
2011.09 - 2013.07
GCSEs - English Literature
Malton School
North Yorks, North Yorkshire
2011.09 - 2013.07
GCSEs - Maths
Malton School
North Yorks, North Yorkshire
2011.07 - 2013.07
GCSEs - Core Science
Malton School
North Yorks, North Yorkshire
2011.09 - 2013.07
GCSEs - Additional Science
Malton School
North Yorks, North Yorkshire
2011.09 - 2013.07
GCSEs - History
Malton School
North Yorks, North Yorkshire
2011.09 - 2013.07
GCSEs - Creative I-Media
Malton School
North Yorks, North Yorkshire
2011.09 - 2013.07
GCSEs - Geography
Malton School
North Yorks, North Yorkshire
2011.09 - 2013.07
Skills
Patient assessment procedures
Sharps handling
Discharge planning proficiency
Home visit expertise
Medication Administration
Care planning
Wound care and Dressing changes
Patient confidentiality upholding
Communication proficiency
Decision making under pressure
Empathy towards patients
Communication skills
Affiliations
Theatre
Reading
Fly on the wall documentaries, eg - 24 hours in Police Custody, 24 Hours in A&E, Surgeons: a Matter of life and death.
Musical Theatre Choir.
Accomplishments
Have previously been nominated for a Star Award, with other members of the team, due to being able to support a patient outside of the office building, who had fallen, while they waited for an ambulance.